# Enterprise Customer Success Manager

**Company**: Harvey
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $160K - $185K
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/harvey/9f47cf57-4297-4f55-ae26-4196dced1b7a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c46596d5-698

## Description

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As an Enterprise Customer Success Manager, you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms.

**Responsibilities**

- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.

- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis.

- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach.

- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.

- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.

- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction.

- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

**Requirements**

- Experienced professionals with a background in Enterprise SaaS, legal or top-tier management consulting firms.

- Excellent communication and strategic planning skills.

- Results-driven candidates who are able to prioritize competing tasks and demanding customers.

- Team players described as committed, collaborative, and proactive.

**Compensation**

- Salary: $160K - $185K

**Benefits**

- A chance to be at the forefront of AI technology and innovation.

- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program.

- A collaborative work environment that promotes growth, learning, and development.

## Skills

### Required
- AI
- SaaS
- Client Relationship Management
- Strategic Planning

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/harvey/9f47cf57-4297-4f55-ae26-4196dced1b7a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)