# Service and Engagement Team Leader **Company**: Target **Job type**: full-time **Salary**: $25.25 - $42.95 per hour **Category**: Retail **Industry**: Retail **Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/3000-Harbison-Dr-VacavilleCA-95687-3909/Service---Engagement-Team-Leader_R0000477327?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c4512e7a-796 ## Description The starting pay range for this position per hour is $25.25 - $27.25, with a full pay range of $25.25 - $42.95 per hour. As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences. Your responsibilities will include: - Consistently delivering guest experience commitments to create an Easy, Inspiring and Friendly guest experience - Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations - Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments - Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning team on the right behaviours and execution - Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences - Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations - Leading and demonstrating a culture of executing all best practices as outlined with team onboarding and learning - Understanding sales goals, business reporting and guest insights to plan and execute daily/weekly workload - Supporting Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guests and enhance their shopping experience - Supporting your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities - With guidance from your direct leader, engaging in consistent, meaningful development conversations throughout the critical touch points within the team's career path - Personalising recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture - With guidance from your direct leader, helping lead a culture of accountability through clear expectations and performance management - Quickly responding to any concerns with guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues - Ensuring your team members stay up-to-date on upcoming major promotions, brand launches and events - Evaluating candidates for open positions and developing a guest-centric team as directed by your direct leader - Supporting and enabling team members to deliver pick up and drive up orders efficiently and accurately to digital guests - Demonstrating a culture of ethical conduct and compliance - Leading and demonstrating a safety culture through modelling and recognising safe behaviours - Modelling the execution of physical security processes to enhance the in-store security culture - Supporting merchandise protection strategies across the total store - Occasionally assuming store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts - Addressing all store emergency and compliance needs - Performing all other duties based on business needs To be successful in this role, you should have: - A high school diploma or equivalent - Previous retail experience, although not required - The ability to lead and hold others accountable - Effective communication skills - The capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes - A welcoming and helpful attitude toward all guests and other team members - The ability to work independently and as part of a team - The ability to manage workload and prioritise tasks independently and with a team We offer a range of benefits, including comprehensive health benefits, 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. ## Skills ### Required - Communication - Leadership - Problem-solving - Time Management - Teamwork ### Nice to have - Retail experience - Previous leadership experience --- Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/3000-Harbison-Dr-VacavilleCA-95687-3909/Service---Engagement-Team-Leader_R0000477327?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)