# Telephone Triage MA/Patient Care Assistant-FT-Gastroenterology/American Fork **Company**: Revere Health **Location**: American Fork, Utah **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Category**: Healthcare **Industry**: Healthcare **Apply**: https://reverehealth.bamboohr.com/careers/3029?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c4500144-a0d ## Description We are seeking a Telephone Triage MA/Patient Care Assistant to join our Gastroenterology team in American Fork, Utah. As a key member of our team, you will facilitate quality patient care under the supervision of our providers. **Job Summary:** This is an in-office position that involves providing a full range of telephone duties, including triaging calls and relaying messages, as well as assisting with other clerical duties as required. You will serve as a liaison between patients, medical staff, and providers. **Essential Job Functions:** - Promote quality communication and customer service to all patients - Manage inbound patient calls, acting as primary medical triage for all incoming queries for the Gastroenterology department - Verify patient information, including demographics, medications, and medical history as needed - Identify, resolve, and provide accurate and satisfactory answers to patient needs, or escalate as appropriate - Thoroughly document each call in EHR to maintain accurate and detailed documentation - De-escalate situations involving dissatisfied patients by offering patience, assistance, and support - Respond to patient inquiries, prioritizing responses and routing urgent calls from patients in an effective manner - Direct calls immediately to appropriate staff or provider as necessary - Guide callers through troubleshooting, navigating the company site and patient portal, or directing to the appropriate department - Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures - Serve and protect the medical practice by adhering to clinic and professional standards, policies, and procedures - Communicate respectfully with all staff and patients - Assist in training new employees for similar positions as needed - Cross-train to assist with general MA duties during slower call volume times **Qualifications:** - Demonstrate excellent computer, telephone, and communication skills - Outstanding customer service, organization, and attention to detail - Experience in a medical clinic setting preferred - Patient-minded focus - Must be a self-starter, a team player, dependable, friendly, and professional - Ability to multi-task and work efficiently while remaining calm and productive - Preference may be given to someone with 1-3 years of healthcare and/or call center experience - Certified Medical Assistant preferred but not required **Benefits:** - Full-time position with 8am-5pm Monday-Friday schedule - Benefits, insurance (medical, vision, pet), 401k, paid holidays ## Skills ### Required - telephone triage - patient care - communication - customer service - EHR documentation ### Nice to have - Certified Medical Assistant - healthcare experience - call center experience --- Source: [Apply at reverehealth.bamboohr.com](https://reverehealth.bamboohr.com/careers/3029?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)