# Patient Assistant/Receptionist **Company**: Bromley by Bow Health Partnership **Location**: London **Job type**: Fixed term **Salary**: £14.80 **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A3595-26-0057?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c437151a-555 ## Description As a Patient Assistant, you will be an integral part of the practice team, helping to ensure patients receive a positive and efficient experience when accessing our services. You will work in a fast-paced environment, supporting patients and colleagues through a combination of reception, administrative, and patient-facing responsibilities. The role requires a proactive and compassionate approach, with a focus on delivering excellent customer service and supporting patients to access the most appropriate care and services. **Main duties of the job** - Act as a first point of contact for patients, providing a professional and welcoming service in person, by telephone, and through digital communication channels. - Be part of our triage team, which is responsible for identifying and prioritising patients based on how urgently they require clinical assessment or treatment. - Play a key role in the practice's triage system, ensuring patients are directed to the most appropriate clinician, service, or support pathway based on their needs. - Work closely with the wider Patient Assistant team to support the effective management of patient demand and ensure timely access to care. - Manage appointments, patient enquiries, registrations, and correspondence in a timely and accurate manner. - Support continuity of care by signposting patients to appropriate services and assisting them in accessing the care they need. - Process administrative tasks including document management, scanning, filing, and maintaining accurate patient records. - Assist with repeat prescription requests, patient transport bookings, interpreter arrangements, and other patient support activities. - Maintain confidentiality and ensure all patient information is handled in accordance with data protection and practice policies. - Participate in team meetings, training, and continuous professional development activities. **Benefits, Wellbeing & Support** - Access to Occupational Health services - Access to staff wellbeing support and initiatives - London Living Wage employer - NHS Pension Scheme (where applicable) - Annual leave entitlement plus bank holidays - Support for training and professional development - Blue Light Card discount scheme ## Skills ### Required - customer service skills - organisational skills - communication skills - problem-solving skills - Microsoft Office applications ### Nice to have - customer care training or qualification - experience working in a GP practice or similar healthcare environment - experience using EMIS or other clinical systems in an administrative capacity --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A3595-26-0057?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)