# Operations Analyst, NCT

**Company**: Deutsche Bank
**Location**: Jaipur
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Jaipur/Operations-Analyst--NCT_R0450901?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c3ec9439-888

## Description

We are seeking an Operations Analyst, NCT to join our team in Jaipur, India. As an Operations Analyst, you will be responsible for completing day-to-day activities, ensuring accurate and timely delivery of assigned production duties, and adhering to all cut-off times and quality of processing as maintained in SLAs.

**Key Responsibilities:**

- Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.

- Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.

- Identify and highlight missing, incomplete, inconsistent, or unclear trade details and escalate exceptions to the relevant stakeholders within agreed timelines.

- Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.

- Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.

- Assist in preparing and reviewing daily control/production reports, including tracking of open items, exceptions, and follow-ups.

- Support follow-up with RC/business teams for clarification or resolution of deficiencies noted during voice log review.

- Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.

- Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.

- Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement within the team.

- Perform other administration, reporting, and control-related tasks as assigned.

**What We Offer:**

- Best-in-class leave policy

- Gender-neutral parental leaves

- 100% reimbursement under childcare assistance benefit (gender-neutral)

- Sponsorship for industry-relevant certifications and education

- Employee Assistance Program for you and your family members

- Comprehensive Hospitalization Insurance for you and your dependents

- Accident and Term Life Insurance

- Complimentary Health screening for 35 years and above

**Requirements:**

- German Language B1 or above level is a must for this role.

- Good communication skills and ability to interact independently with German counterparts.

- At least 0-1 year of experience in any stream.

- Responsibility, risk awareness, reliability, and resilience even in exceptional situations.

- Secure management of IT applications and communication facilities and the safe handling and use of new media (in particular, videoconferencing).

- Secure handling of common office applications (Microsoft Office) and bank applications.

- Willingness to work in multiple/rotational shifts.

## Skills

### Required
- German
- Communication skills
- Microsoft Office
- Bank applications

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Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Jaipur/Operations-Analyst--NCT_R0450901?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)