# Head of Seller Onboarding External Workforce Operations

**Company**: Square
**Location**: Bay Area, CA
**Experience**: senior
**Job type**: full-time
**Salary**: $207,400-$311,200 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/block/jobs/5438233008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c3ce506b-15a

## Description

Square is looking for a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding.

The right candidate can evaluate complex build-vs-buy tradeoffs, establish global partner standards, influence senior stakeholders, and create governance mechanisms that improve quality, cost, consistency, and scalability across markets.

## What You Will Own

### External Workforce Strategy

- Develop and maintain the global strategy for vendors, third-party service providers, and BPO partners supporting seller onboarding.

- Partner with regional operations leaders to determine the right labor mix by market, seller segment, service tier, and business need.

- Lead build-vs-buy analyses and recommend when work should be handled by first-party teams, vendors, BPO, partners, or self-serve models.

- Create scalable frameworks for external workforce footprint, capacity, quality, cost, and market coverage.

### Partner Governance and Performance

- Establish global SLA frameworks, scorecards, quality standards, business review cadences, and escalation mechanisms for external partners.

- Hold vendors and BPO partners accountable for operational performance, seller experience, compliance with standards, and continuous improvement.

- Partner with Procurement, Legal, Finance, and regional teams on contracts, renewals, pricing structures, and commercial terms.

### BPO and Vendor Operating Model

- Oversee the operating model for BPO and vendor-supported onboarding work, including role clarity, performance expectations, enablement, quality assurance, and escalation paths.

- Ensure partner operations are integrated with Square’s broader onboarding workflows, data, tooling, and seller experience standards.

- Identify opportunities to improve partner productivity, reduce cost-to-serve, and increase consistency across geographies.

### Cross-Functional Leadership

- Influence senior leaders across Sales, Finance, Procurement, Legal, and regional teams.

- Translate external workforce performance and market needs into strategic recommendations for investment, partner selection, and operating model changes.

- Navigate sensitive partner and stakeholder situations while maintaining strong internal and external relationships.

### Team Leadership

- Manage partner operations managers, BPO leaders, vendor managers, or related teams as the organization evolves.

- Develop leaders and build a culture of accountability, commercial rigor, operational discipline, and seller-focused execution.

## What We Are Looking For

- 12+ years of progressive operations, vendor management, partner operations, BPO, procurement-adjacent, or workforce strategy experience.

- Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale.

- Strong understanding of SLAs, partner governance, quality assurance, operational scorecards, and business review mechanisms.

- Experience making build-vs-buy recommendations and managing tradeoffs across quality, cost, speed, scalability, and risk.

- Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI analysis, and capacity planning.

- Ability to influence senior stakeholders across several functional areas and gain alignment in complex or sensitive situations.

- Experience in fintech, commerce, SaaS implementation, customer operations, field services, or scaled services delivery preferred.

- Clear communication, strong judgment, and comfort operating independently on significant strategic assignments.

- Experience improving workflows and customer outcomes using AI

## Skills

### Required
- operations
- vendor management
- partner operations
- BPO
- procurement
- workforce strategy
- SLAs
- partner governance
- quality assurance
- operational scorecards
- business review mechanisms
- cost modeling
- vendor spend management
- ROI analysis
- capacity planning

### Nice to have
- fintech
- commerce
- SaaS implementation
- customer operations
- field services
- scaled services delivery
- AI

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/block/jobs/5438233008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)