# Senior Program Manager **Company**: Leidos **Location**: Washington DC **Experience**: senior **Job type**: full-time **Salary**: $139,100.00 - $251,450.00 **Category**: IT **Industry**: Technology **Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/10160-Washington-DC/Senior-Program-Manager_R-00195013?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c3b9ebcc-65a ## Description The Senior Program Manager – Network & Telecommunications Operations will serve as the primary Leidos program leader responsible for successful execution of a large, complex global network operations and modernization program. The Program Manager will lead an integrated organization responsible for maintaining mission-critical network availability while driving operational improvement and modernization. **Key Responsibilities** **Customer & Program Leadership** - Serve as the senior Leidos program representative and primary interface with Government program leadership, contracting officials, technical stakeholders, and other mission partners. - Maintain accountability for overall program performance, contractual execution, customer satisfaction, financial performance, schedule, quality, and risk. - Establish an integrated operating model across program management, network operations, engineering, service management, field/regional support, subcontractors, OEMs, and other external providers. - Build trusted relationships with senior Government stakeholders and provide concise, decision-oriented program, technical, operational, financial, and risk reporting. - Lead executive reviews, program management reviews, operational performance reviews, and corrective-action activities. **Global Network Operations** - Provide leadership and oversight for mission-critical 24x365 enterprise network operations supporting geographically distributed domestic and international locations. - Drive reliable delivery of network monitoring, Tier II/III support, incident and problem management, service restoration, configuration management, performance management, and capacity management. - Establish measurable service levels and operational performance objectives focused on network availability, resilience, restoration time, service quality, and mission impact. - Integrate operational teams, escalation paths, engineering support, field resources, and external providers to reduce handoffs and accelerate restoration. - Promote proactive and predictive operations that identify degradation and risk before mission services are affected. **Network Engineering & Modernization** - Lead execution across network operations and engineering organizations to ensure modernization occurs without disruption to ongoing mission operations. - Oversee network lifecycle sustainment, technology refresh, configuration standardization, network performance improvement, and transition from legacy to modern network architectures. - Drive adoption of automation, observability, standardized configurations, repeatable engineering practices, and data-driven operations where they improve reliability and efficiency. - Establish disciplined processes for testing, validating, introducing, and operationally accepting network changes. - Ensure modernization activities produce measurable improvements while reducing rather than perpetuating legacy infrastructure and operational complexity. **Service Delivery & Continuous Improvement** - Establish and manage operational KPIs, SLAs/SLOs, service-health measures, and executive performance reporting. - Drive continuous improvement in network availability, mean time to detect and restore, incident recurrence, change success, service performance, and customer experience. - Promote automation and operational analytics to reduce repetitive work, improve consistency, and increase engineering capacity. - Lead root-cause analysis and corrective-action programs for significant incidents and recurring operational problems. - Ensure lessons learned translate into improved processes, engineering standards, automation, training, and operational practices. **Transition & Risk Management** - Lead transition planning and execution for a complex incumbent environment while maintaining uninterrupted mission operations. - Establish transition readiness criteria, knowledge-transfer plans, staffing ramps, operational acceptance gates, risk registers, and service-continuity measures. - Identify and proactively mitigate programmatic, technical, staffing, schedule, financial, transition, supplier, and operational risks. - Maintain contingency and continuity plans appropriate for mission-critical global network operations. **Workforce & Partner Management** - Lead a large, geographically distributed workforce that may include employees, subcontractors, OEMs, telecommunications providers, and specialized technical partners. - Develop organizational structures, staffing plans, succession strategies, and workforce-development plans aligned to evolving network technologies and mission requirements. - Recruit, retain, develop, and motivate technical and management personnel supporting high-availability operations. - Hold subcontractors and suppliers accountable for performance, service levels, cost, schedule, and quality. - Foster an integrated team culture centered on mission outcomes, accountability, collaboration, and continuous improvement. **Financial & Contract Management** - Manage program financial performance, budgets, forecasts, staffing, subcontractor expenditures, and other program resources. - Manage a large, complex federal task-order environment with disciplined cost, schedule, scope, and risk controls. - Identify opportunities to improve operating efficiency while protecting service quality and mission performance. - Partner with Contracts, Finance, Procurement, HR, Security, and other Leidos organizations to ensure compliant and effective program execution. **Basic Qualifications** - Top Secret Security Clearance. - Bachelor's degree in Computer Science, Information Systems, Telecommunications, Engineering, Business, Management, or a related discipline with 12+ years of relevant experience, or Master's degree with 10+ years of relevant experience. - 7+ years of demonstrated leadership of large, complex IT infrastructure, network operations, telecommunications, or enterprise managed-services programs. - Demonstrated experience managing 24x7/365 mission-critical IT or network operations. - Experience leading large, geographically distributed technical organizations, including multiple teams, functional leads, and subcontractors. - Demonstrated experience managing enterprise network operations and associated engineering, incident/problem management, service management, performance management, and lifecycle activities. - Experience leading technology modernization or transformation while maintaining ongoing production operations. - Demonstrated experience managing large federal contracts or task orders, including financial performance, staffing, schedule, contractual performance, risk, and customer relationships. - Demonstrated ability to manage complex program transitions, including incumbent knowledge transfer, workforce transition, operational readiness, and continuity of service. - Experience establishing and managing SLAs, KPIs, operational metrics, corrective actions, and continuous-improvement programs. - Strong executive communication skills with demonstrated ability to communicate technical, operational, financial, and program risks to senior Government and corporate leadership. - Ability to work effectively with network OEMs, telecommunications providers, subcontractors, and other external partners. **Preferred Qualifications** - Previous Department of State experience, particularly supporting global IT infrastructure or Diplomatic Technology. - Leadership experience on major DoD, DISA, civilian federal, or other global enterprise network programs of comparable scale and complexity. - Experience supporting domestic and OCONUS network operations. - Experience with enterprise WAN/LAN, SD-WAN, software-defined networking, wireless, cloud connectivity, network management, and modern network architectures. - Experience with network observability, AIOps, network automation, configuration automation, or automated remediation. - Experience consolidating NOCs, tools, operational processes, or geographically distributed support organizations. - Experience managing legacy-to-modern network migrations and coexistence environments. - Experience with ITIL-based service management and ServiceNow or comparable enterprise ITSM platforms. - Experience establishing test, validation, operational-readiness, and change-assurance practices for large production networks. - Project Management Professional (PMP) certification. - ITIL, networking, cloud, Agile, or other relevant professional certifications. ## Skills ### Required - Top Secret Security Clearance - Bachelor's degree in Computer Science, Information Systems, Telecommunications, Engineering, Business, Management - 12+ years of relevant experience - 7+ years of demonstrated leadership - 24x7/365 mission-critical IT or network operations - Enterprise network operations - Engineering - Incident/problem management - Service management - Performance management - Lifecycle activities - Technology modernization or transformation - Large federal contracts or task orders - Financial performance - Staffing - Schedule - Contractual performance - Risk - Customer relationships - Complex program transitions - Incumbent knowledge transfer - Workforce transition - Operational readiness - Continuity of service - SLAs - KPIs - Operational metrics - Corrective actions - Continuous-improvement programs - Executive communication skills ### Nice to have - Previous Department of State experience - Leadership experience on major DoD, DISA, civilian federal, or other global enterprise network programs - Experience supporting domestic and OCONUS network operations - Enterprise WAN/LAN - SD-WAN - Software-defined networking - Wireless - Cloud connectivity - Network management - Modern network architectures - Network observability - AIOps - Network automation - Configuration automation - Automated remediation - Consolidating NOCs - Tools - Operational processes - Geographically distributed support organizations - Legacy-to-modern network migrations - Coexistence environments - ITIL-based service management - ServiceNow - Test, validation, operational-readiness, and change-assurance practices - Project Management Professional (PMP) certification - ITIL - Networking - Cloud - Agile --- Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/10160-Washington-DC/Senior-Program-Manager_R-00195013?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)