# IT and Cloud Support Tech

**Company**: Dovetail
**Location**: Sydney, NSW
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/dovetail/8c4a0056-db04-4f60-a6b7-37d65047ec45?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c388a0d1-ff7

## Description

We're looking for an IT and Cloud Support Tech to join our engineering team. This role blends traditional IT support with hands-on exposure to cloud infrastructure.

**Responsibilities**

**IT Operations and Support**

- Manage employee onboarding and offboarding, including device provisioning, account setup, and access management

- Own our MDM platform (Kandji/Iru) and ensure our Mac fleet is secure, up-to-date, and well-configured

- Configure and maintain SSO/SAML integrations for SaaS vendors

- Troubleshoot internal technical issues across devices, operating systems, and networks

- Manage office infrastructure including networking equipment, WiFi, and multi-site WAN connections across our Sydney and San Francisco offices

- Look after meeting room AV equipment and maintain relationships with hardware vendors

- Maintain an inventory of tools and systems, identifying opportunities for consolidation and cost savings

**Cloud Support**

- Manage IAM users, roles, and access policies in AWS

- Support deployment pipelines and help engineers troubleshoot access or environment issues

- Assist with basic infrastructure troubleshooting - investigating logs, checking service health, diagnosing connectivity problems

- Monitor cloud costs and flag anomalies

- Help maintain documentation for cloud infrastructure and runbooks

**Growth and Collaboration**

- Work cross-functionally with security, engineering, and operations teams

- Contribute to shaping IT and cloud practices as the company grows

- Develop your cloud engineering skills with mentorship from experienced platform engineers

**Requirements**

- Solid IT fundamentals, including experience supporting end users, managing devices, and troubleshooting network issues

- Exposure to cloud infrastructure, specifically AWS

- Troubleshooting and problem-solving skills

- Clear communication and organisational skills

- Proactive and growth-oriented mindset

## Skills

### Required
- IT support
- Cloud infrastructure
- AWS
- Troubleshooting
- Problem-solving
- Communication
- Organisation

### Nice to have
- Mac environments
- MDM tools (Kandji, Jamf)
- Cloud engineering

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/dovetail/8c4a0056-db04-4f60-a6b7-37d65047ec45?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)