# Supervisor, Child Safety Operations

**Company**: SpaceXSI
**Location**: Austin, TX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5268262007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c3777eed-ba1

## Description

SpaceXSI's Safety team protects free expression while ensuring users can safely engage with the platform through robust policy enforcement. The Child Safety team identifies, investigates, and removes child safety-related abuse across X, Grok, and X Money products, including AI-generated content, and makes legally required reports to NCMEC.

As Supervisor, Child Safety Operations, you will lead the Austin-based Child Safety analyst team across shifts, handling escalations, improving team quality, and coordinating with Safety leadership, Legal, and law enforcement response teams on high-profile cases. You will lead the team's shift towards an 'Automation First' approach, focusing on appeals, model evaluations, audits, investigations, and escalations.

## Responsibilities:

- Lead the Austin-based Child Safety team, ensuring consistent standards and strict adherence to SLAs.

- Act as the escalation layer for Child Safety, handling complex, urgent, and high-profile cases.

- Own NCMEC reporting decisions, ensuring accuracy and meeting legal obligations.

- Run the team's response to viral incidents and emerging abuse trends.

- Take an automation-first approach, partnering with Program Leads to calibrate classifiers and improve findings.

- Lead the team's automation evaluations, audits, and labeling, ensuring high-quality curated data.

- Use querying languages and LLM-powered agents to analyze operational data and drive improvements.

- Own dashboards and KPIs, tracking backlog and escalation queues.

- Provide coaching, mentorship, and professional development to the team.

- Run strong feedback loops as a proactive manager.

- Build the team into child safety subject matter experts with a defensibility mindset.

- Own team performance end-to-end, setting clear expectations and acting on underperformance.

- Partner with internal stakeholders to align on Child Safety objectives and coverage.

## Basic Qualifications:

- 5+ years of experience in online child safety, Trust & Safety operations, or a closely related field.

- Proven expertise in identifying and investigating CSAM, CSE, and non-CSE related child safety areas.

- Skilled in crisis and escalation management, with the ability to make sound, defensible decisions under pressure.

- Proficient in data analysis with hands-on experience using LLMs, SQL, or Python.

- Passionate about AI and automation, with an interest in leveraging technology to improve Child Safety enforcement.

- Strong communicator who can articulate business needs and build relationships with Legal, Policy, Engineering, and leadership.

- Active X user with a deep understanding of the platform's role as a global public square and its Safety challenges.

- Lifelong learner who reflects on gaps and strives to fill them.

- Team player who places the interests of the team first and balances mission accomplishment with compassion for people.

- Able to work onsite in Austin, TX, support coverage across shifts as needed, and travel occasionally.

## Preferred Skills and Experience:

- Experience managing Child Safety or Trust & Safety teams at a social media or generative AI company.

- Expertise in leading red-teaming and adversarial testing of Large Language Models.

- Experience providing human oversight and insights for scaled agentic AI operations.

## Skills

### Required
- online child safety
- Trust & Safety operations
- crisis and escalation management
- data analysis
- LLMs
- SQL
- Python
- AI and automation

### Nice to have
- managing Child Safety or Trust & Safety teams
- leading red-teaming and adversarial testing of Large Language Models
- human oversight and insights for scaled agentic AI operations

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5268262007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)