# Customer Success Manager

**Company**: London Stock Exchange Group (LSEG)
**Location**: USA-New York-28 Liberty Street
**Experience**: senior
**Job type**: full-time
**Salary**: $97,500 - $162,500
**Category**: Sales
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/USA-New-York-28-Liberty-Street/Customer-Success-Manager--Quant_R0120563-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c36864b2-c9e

## Description

Come join the LSEG team as a Customer Success Manager (CSM)! As a CSM, you will connect our most strategic clients to LSEG's portfolio of quant and feed solutions, ensuring they unleash the full power of LSEG by discovering and implementing workflow solutions.

Your role will involve:

- Clearly defining business outcomes and orchestrating a comprehensive success plan

- Demonstrating and educating new customers on content and technology tailored to their specific use-case

- Monitoring usage data, health gauges, and growth opportunities to create actionable insights

- Prompting LSEG business development partners when new business opportunities arise

- Ensuring customers derive maximum value from their investment and collaborate with other LSEG stakeholder teams

- Building and maintaining positive relationships with business decision makers and users within each account

To be successful, you will need:

- 2-5 years of commercial experience in B2B consultative selling or customer success, preferably in a SaaS company

- Ability to map a customer's business process to product capability

- Strong collaboration and executive engagement skills

- Experience facilitating customer meetings and presenting to an audience

- Strong project management, technical, and problem-solving skills

- Knowledge and experience in Quantitative Asset Management and a strong passion for the financial markets

- Ability to travel onsite when required

In return, you will receive a competitive salary ($97,500 - $162,500), a Variable Incentive Compensation plan, and a range of benefits including Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan, and Company match.

## Skills

### Required
- Quantitative Asset Management
- B2B consultative selling
- customer success
- project management
- technical skills
- problem-solving skills

### Nice to have
- Knowledge of a programming language

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/USA-New-York-28-Liberty-Street/Customer-Success-Manager--Quant_R0120563-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)