# Account Executive

**Company**: LexisNexis Risk Solutions
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Johannesburg/Account-Manager-II_R118481?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c3541983-b71

## Description

As an Account Executive at LexisNexis Risk Solutions, you will play a key role in driving customer success, retention, and revenue growth within your assigned portfolio.

You'll manage a book of existing customers throughout their lifecycle, ensuring timely renewals while proactively identifying opportunities to expand usage, increase licences, and introduce additional products.

You'll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs.

**Responsibilities**

- Manage a portfolio of existing customers, acting as their main point of contact

- Build strong, long-term relationships to ensure high satisfaction and retention

- Own the full renewal cycle, ensuring timely and accurate contract renewals

- Identify and qualify upsell and cross-sell opportunities to drive incremental revenue

- Monitor account health, spot risks early, and take proactive action

- Deliver onboarding and tailored product training to new and existing users

- Coordinate with internal teams to resolve issues and support a seamless customer experience

- Maintain accurate CRM records, forecasts, and opportunity updates

- Provide regular updates to leadership on performance and account activity

**Requirements**

- Proven ability to manage a portfolio of customers and meet renewal and revenue targets

- Strong communication and relationship-building skills, including confident phone engagement

- Proactive, empathetic, and able to resolve customer issues effectively

- Highly organised and detail-oriented, with the ability to manage multiple priorities

- Strong analytical and problem-solving skills to identify trends and opportunities

- Adaptable and able to collaborate effectively with cross-functional teams

- Results-driven, with a focus on customer satisfaction and commercial growth

- Fluency in English is mandatory; French and Portuguese is a plus

- Experience using CRM systems (Salesforce preferred)

- Background in account management or client-facing roles with senior stakeholders

- Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)

**Benefits** We are delighted to offer country-specific benefits. Click here to access benefits specific to your location.

## Skills

### Required
- CRM systems
- Salesforce
- account management
- client-facing
- communication
- relationship-building
- analytical
- problem-solving
- English

### Nice to have
- French
- Portuguese
- MEDDPICC
- SPIN

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Johannesburg/Account-Manager-II_R118481?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)