# Problem Ticket Coordinator

**Company**: Porsche Engineering Romania
**Location**: Cluj-Napoca
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Automotive

**Apply**: https://jobs.porsche.com/index.php?ac=jobad&id=20686&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c33be592-61e

## Description

Your daily responsibilities will focus on supporting the handling and coordination of problem tickets. You will ensure clarity, traceability, and timely follow-up while working closely with team members and customers.

You will support the processing of problem tickets by checking completeness, traceability, and correct assignment. You will also support reporting for the weekly error review meeting.

In close collaboration with BTVs, you will initially work with mandatory on-site presence to build trust. You will assist with basic technical pre-analysis of data to support efficient error clarification and routing.

You will contribute to the preparation of regular reports and support coordination meetings related to problem resolution. You will help track open topics and follow up on missing feedback or overdue items.

You will support the identification of improvement opportunities in processes and collaboration. You will collaborate with international project teams and stakeholders.

Qualifications:

- You have successfully completed a Bachelor’s or Master’s degree in Engineering, or a comparable field of study.

- You are interested in the automotive or technical development environment; initial exposure (internships, student projects) is a plus.

- You have a basic understanding of vehicle systems or technical products and are motivated to deepen your knowledge.

- You are familiar with ticketing or tracking systems (e.g. Jira or similar), or you are willing to learn.

- You are willing to understand development processes and work with different tools and systems.

- You have good knowledge of MS Office tools, especially Excel.

- You speak German and English fluently.

- You have a structured way of working, good communication skills, and a proactive, team-oriented mindset.

## Skills

### Required
- Jira
- MS Office
- Excel
- German
- English

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Source: [Apply at jobs.porsche.com](https://jobs.porsche.com/index.php?ac=jobad&id=20686&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)