# Senior Manager, Customer Success Management - Player-Coach

**Company**: Salesforce
**Location**: Bangkok
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Thailand---Bangkok/Senior-Manager--Customer-Success-Management---Player-Coach_JR359509-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c32abd48-a4c

## Description

We are seeking a Senior Manager, Customer Success Management - Player-Coach to join our team.

As a hybrid individual contributor + leadership role, you will personally own and manage a small set of strategic Enterprise accounts focusing on Salesforce Sales & Service Cloud, delivering Signature Success outcomes directly to customers, while also leading, coaching, and developing a team of Customer Success Managers.

**Key Responsibilities**

**Player (Individual Contributor)**

- Own a select set of strategic Enterprise accounts, acting as the primary CSM and trusted advisor to executive stakeholders.

- Build and execute Success Plans, drive adoption, and deliver on Signature Success program commitments.

- Identify expansion, renewal risk, and value-realization opportunities within your owned accounts.

- Model best-in-class CSM behavior that the broader team can learn from.

**Coach (People Leadership)**

- Manage, mentor, and develop a team of CSMs, setting clear goals and providing regular coaching and feedback.

- Oversee team account portfolios , ensuring Success Plans, engagement cadences, and health/risk tracking meet operational standards.

- Drive team performance against retention, renewal, adoption, and customer satisfaction targets.

- Partner cross-functionally to remove blockers for the team and for your own accounts.

- Support hiring, onboarding, and career development for the team.

- Report on team and portfolio health to senior leadership; escalate & manage risk appropriately.

**Requirements:**

- 15 years or more of experience as a CSM or consultant or project manager of Salesforce platform Sales & Service cloud in large deployment context.

- Strong technical Salesforce CRM (Sales & Service cloud) skillset, with relevant Salesforce certifications.

- Preferable but optional team-lead experience, ideally in a player-coach capacity.

- Strong executive presence and relationship-management skills with C-level stakeholders.

- Deep familiarity with Success Plans, engagement/renewal motions, and CS tooling.

- Ability to balance hands-on account ownership with team leadership responsibilities.

- Fluency in Thai or Vietnamese, with strong command of English.

**Benefits:** When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.

## Skills

### Required
- Salesforce Sales & Service Cloud
- Success Plans
- CS tooling
- Executive presence
- Relationship management
- Thai
- Vietnamese
- Strong command of English

### Nice to have
- Team-lead experience
- Player-coach experience

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Thailand---Bangkok/Senior-Manager--Customer-Success-Management---Player-Coach_JR359509-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)