# Integration Support Engineer

**Company**: Podium
**Location**: Lehi, Utah
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/podium81/jobs/8261515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c318dd64-0fe

## Description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.

Responsibilities:

- Support clients and internal teams with integrations that are key components in the overall success plan for the clients they manage.

- Troubleshoot and resolve challenging integration issues, ensuring customers can easily see value with Podium.

- Serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer.

- Maintain high-quality troubleshooting documentation of the integrations that we support.

- Be an expert in Podium’s public APIs and SFTP experience.

- Maintain a high level of communication with clients and internal teams, keeping them informed during the resolution process.

- Read and interpret technical documentation for various API’s, both internal and external.

Requirements:

- 1 year of prior experience setting up software or following technical operating procedures.

- Experience using API’s and AI agents with proficiency in authentication methods.

- Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira.

- Experience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations.

- Demonstrated over-achievement in managing a large work queue.

- A base understanding of SQL and being able to write queries for debugging purposes.

- Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization.

Benefits:

- Open and transparent culture.

- Life insurance, long and short-term disability coverage.

- Paid maternity and paternity leave.

- Fertility Benefits.

- Generous vacation time, plus three 4-day summer holiday weekends.

- Excellent medical, dental, and vision benefits.

- 401k Plan.

- Bi-annual swag drops with cool Podium gear and apparel.

- A stellar HQ (Utah) gym with local professional coaches and classes offered.

- Onsite HQ (Utah) child care center, subsidized for employees.

## Skills

### Required
- API's
- AI agents
- Datadog
- Kibana
- Zapier
- Tray.io
- Jira
- Postman
- SQL

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/podium81/jobs/8261515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)