# Customer Service Representative

**Company**: 3M
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Representative--CBG-Asia-Customer-Service--Korean-Speaker-_R01166396-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c30568c9-9e6

## Description

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will work independently with limited discretion to handle standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.

Main Responsibilities:

- Perform end-to-end order management using SAP, Salesforce, and customer portals

- Maintain customer master data, part numbers, and critical specifications

- Investigate missed OTIF and resolve simple to moderately complex issues

- Communicate proactively with internal teams and customers regarding order issues

- Collaborate with stakeholders to ensure order flow and resolve queries

- Build relationships with assigned customers

- Handle line stop or AOG situations with stakeholder coordination

- Meet KPIs and SLAs and participate in company initiatives

- Follow up on delays and coordinate tasks to meet SLAs

- Create simple reports or analytics

- Participate in continuous improvement and basic Lean projects

- Perform administrative tasks as needed

- Analyze and recommend alternatives to meet customer or account needs

- Apply customer service, issue resolution, and problem-solving skills

Interaction:

- Interact with external customers and internal partners such as distribution, lab, quality, transportation, sales, and marketing

- Exchange routine factual information related to order management and discipline-specific tasks

- Participate in corporate programs and adhere to 3M policies and values

Education / Experience:

- Bachelor's degree

- Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies

Knowledge Requirements:

- Basic knowledge of customer service disciplines

- Learn products and processes with guidance

- Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word

- Strong attention to detail, numerical accuracy, and communication skills

- Ability to adapt to new systems and processes

- Basic analytical and problem-solving skills

- Able to work independently with minimal supervision

Language Requirements:

- English and Korean languages (Reading, Writing, Speaking, and Listening)

## Skills

### Required
- SAP
- Salesforce
- MS Office
- Customer Service
- Analytical skills
- Problem-solving skills
- English
- Korean

### Nice to have
- Experience in Customer Service, Supply Chain, Manufacturing Ops, Logistics, or Business Administration
- Skilled in SAP and Salesforce
- Accurate data entry and analytics skills
- Open to shift work when required
- Comfortable working other Asian time zones, shift hours, or supporting countries work calendars

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Representative--CBG-Asia-Customer-Service--Korean-Speaker-_R01166396-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)