# District Supervisor, Patient Access Coordination

**Company**: PT Solutions
**Location**: Gastonia, NC
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $43K-$49K/year
**Category**: Front Office Support
**Industry**: Healthcare

**Apply**: https://www.joinptsolutions.com/us/en/job/PSZPSFUS17797EXTERNALENUS/District-Supervisor-Patient-Access-Coordination?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c2e72810-f01

## Description

The District Supervisor, Patient Access Coordination oversees district-level access operations across a defined geographic area.

This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best-in-class patient experience.

Supporting the Regional Manager, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned district.

**Essential Functions**

**Leadership & Team Management:**

- Manage the hiring, staffing, training, scheduling and performance of Patient Access Coordinators within the district.

- Conduct regular check-ins, performance evaluations, and skill development plans, to lead, coach and develop the district access coordinators.

- Cascade regional-level goals and ensure alignment with organizational KPIs.

- Foster a culture of accountability, collaboration, and patient-first service.

**Operational Oversight:**

- Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the district.

- Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements.

- Monitor district compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation.

- Partner with regional leaders to support the resolution of operational gaps.

- Onsite, in supported clinics 40 hours per week.

**Patient Experience & Satisfaction:**

- Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience.

- Review patient complaints, delays, and feedback to drive improvements and close service gaps.

- Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling.

**Process Improvement & Compliance:**

- Track and report district KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.

- Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.

- Support implementation of best practices originating from enterprise, division, or regional pilots.

- Ensure regulatory and payer compliance is consistently met across the district.

**Collaboration & Reporting:**

- Partner with clinic managers, regional access manager, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities.

- Serve as the primary operational link between patient access coordinators and regional operations and access managers.

**Training & Development:**

- Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators.

- Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.

- Identify skill gaps and collaborate with enterprise training teams when needed.

**Strategic & Administrative Duties:**

- Support district workforce planning, staffing models, and scheduling coverage for access coordinators.

- Provide regular status updates, performance summaries, and improvement plans to the manager.

- Support local change management as new tools, processes, and technologies are deployed.

**Required Skills & Abilities**

- Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.

- Excellent interpersonal, communication, analytical, and problem-solving skills.

- Experience with Epic or similar EHR platforms strongly preferred.

**Required Credentials**

- Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).

- 2+ years of experience in patient access, care coordination, or outpatient healthcare operations.

- Patient access or medical front office supervisory experience preferred.

**Schedule**

- Full Time: Mon-Fri.

- Role will supervise the following clinics: Gastonia, Lincolnton, Shelby, Fort Mill, Indian Land and Belmont. Regular visits to each will be required.

**Compensation**

- Pay Range: $43K-$49K/year plus incentives.

## Skills

### Required
- referral management
- scheduling protocols
- benefit verification
- insurance authorization workflows
- Epic or similar EHR platforms
- interpersonal skills
- communication skills
- analytical skills
- problem-solving skills

### Nice to have
- patient access or medical front office supervisory experience

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Source: [Apply at joinptsolutions.com](https://www.joinptsolutions.com/us/en/job/PSZPSFUS17797EXTERNALENUS/District-Supervisor-Patient-Access-Coordination?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)