# Digital Customer Education Specialist, Premium & Paid Programs

**Company**: BambooHR
**Location**: Utah
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/bamboohr17/jobs/6199645004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c2d164b1-046

## Description

At BambooHR, we're building a people intelligence platform that transforms HR and sets people free to do great work.

As a Digital Customer Education Specialist, Premium & Paid Programs, you will independently design and deliver premium and paid HR education experiences, including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education.

Your responsibilities will include:

- Designing and delivering premium and paid HR education experiences end-to-end across modalities

- Developing education across HR practice areas, such as compliance, performance management, and AI fluency and AI workforce strategy

- Partnering with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula

- Creating scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing

- Building clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth

- Facilitating and co-facilitating live customer sessions and adapting delivery in real-time based on customer questions, context, and learner needs

- Defining success measures for owned sessions/assets and monitoring performance signals

- Partnering with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights

- Managing multiple moderate-complexity projects and content updates

- Partnering with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards

- Identifying content gaps and proposing improvements to increase self-service effectiveness

Requirements:

- 2+ years of experience in customer education, enablement, training, instructional design, or a related field

- Strong facilitation and co-facilitation skills and communication skills

- Solid instructional design and adult learning foundations

- Working knowledge of HR practice areas such as compliance and performance management

- Applied AI fluency

- Strong collaboration and project execution skills

Nice to have:

- Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools

- Familiarity with product analytics and using customer behavior signals to inform education recommendations

- Experience partnering with Knowledge Governance on content standards, reuse models, and versioning

- Experience contributing to certification or credentialing programs

- Experience in HR, HR technology, people consulting, talent development, or workforce transformation

We offer:

- Comprehensive health, life, and disability insurance

- Generous leave policies

- 401k plans with up to 6% company match

- $2000 Paid-Paid Vacation bonus

- EAP through Headspace

## Skills

### Required
- instructional design
- adult learning
- HR practice areas
- AI fluency
- project execution

### Nice to have
- LMS/course building
- webinar platforms
- microlearning
- in-product education tools
- product analytics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/bamboohr17/jobs/6199645004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)