# Réceptionniste tournant(e)

**Company**: Accor
**Location**: Lille, Hauts-de-France
**Job type**: full-time
**Salary**: 2031.72
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000159211859-receptionniste-tournant-e-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/r-ceptionniste-tournant-e-c2ae01d9-ae2/

## Description

The Maison Louise Lille Centre - Handwritten Collection hotel is a 4-star, 82-room property located in the historic centre of Lille. Recently renovated and rebranded from Mercure to Handwritten Collection, the hotel is now in a transition phase.

As a rotating receptionist, you will provide a warm welcome and ensure guests' well-being throughout their stay. Your main working hours will be 7am-2:48pm or 2pm-9:48pm, although occasional night shifts (10:30pm-7:15am) may be required depending on the hotel's activity and team members' leave.

Key responsibilities:

- Provide a warm, efficient, and quality welcome to guests.

- Perform check-in/check-out procedures and administrative tasks using the hotel's computer system.

- Verify client guarantees and reservations.

- Monitor guests' stays, communicate important information to colleagues and superiors, and verify guarantees.

- Answer phone calls, take reservations, and manage your personal cash register.

- Respond to guest requests, follow up on them, and ensure guest satisfaction.

- Inform guests about tourist information and transmit special requests to relevant departments.

Commercial/Sales:

- Familiarise yourself with hotel services, inform guests about them, and encourage usage.

Hygiene/Safety/Environment:

- Maintain a clean workspace and ensure equipment functions properly.

- Know and apply evacuation procedures in case of fire.

- Apply safety rules when welcoming guests, including those with disabilities.

Qualifications and skills:

- Customer service and hospitality mindset.

- Discretion and professionalism.

- Excellent communication skills, both verbal and written, with a good command of English.

- Computer skills (word processing and spreadsheets).

- Ability to work effectively in a team and take initiative.

- Attention to detail, organisational skills, and flexibility.

- Proficiency in Opera Cloud is an advantage.

Additional information:

- Salary: €2031.72 gross per month.

- Working hours: 39 hours/week.

- Benefits: ICN €4.22 per working day.

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## Skills

### Required
- English
- customer service
- computer skills
- teamwork
- organisation

### Nice to have
- Opera Cloud

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000159211859-receptionniste-tournant-e-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)