# Process Improvement Specialist

**Company**: HR Services
**Location**: Bangalore, Karnataka, India
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Other

**Apply**: https://mlp.eightfold.ai/careers/job/755955486293
**Canonical**: https://yubhub.co/jobs/job_c2ad39aa-d5f

## Description

The Process Improvement Specialist will work with the team lead to identify, design, and deliver enhancements across the global HR operating model, focusing on Workday, HRSN, and cross-functional processes.

Key responsibilities include owning and managing the HR Process Improvement Intake process, translating business needs into clear requirements for HRIS, Operations, and SMEs, tracking KPIs such as SLA performance, reduction in rework, cycle-time improvement, case deflection, and process adherence, conducting in-depth reviews of HR processes, leading multi-workstream projects, partnering with HR Strategy to develop change plans, and maintaining relationships across all HR functions and regions.

To be successful in this role, you will need expertise in HR lifecycle processes and Workday/HRSN case workflows, a history of influencing, prioritising, and delivering in a fast-paced and evolving environment and industry, proven ability to interpret and analyse data, audit outputs, and identify trends across HR metrics, experience managing multiple initiatives across various functions with varying timelines, priority levels and requirements, a flexible and calm approach to influencing across senior stakeholders, knowledge of operating controls, data governance and project management disciplines including process mapping and documentation excellence, and previously facilitated workshops and cross-functional discussions with clarity, structure and in a simple, actionable manner.

## Skills

### Required
- Workday
- HRSN
- ServiceNow
- HRIS
- SMEs
- Analytics
- Communication
- Problem-solving
- Collaboration