# IT Systems Engineer

**Company**: Intercom
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $142,000 - $237,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7918638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c2947037-522

## Description

Intercom is looking for an IT Systems Engineer to join our team. As a Systems Engineer, you will work on evolving our IT infrastructure with a focus on deliverability, identity & access management, and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space.

Your responsibilities will include identifying and solving team, organisational, and business automation and integration problems. You will design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance, and enterprise email deliverability.

You will take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code. You will govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.

You will be responsible for driving bleeding-edge aim tools and participating in IT incident response in concert with other InfoSec and engineering teams. You will look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar.

You will integrate and utilise AI tooling and continuously drive our automated no-code infrastructure via tools such as Tines and Workato.

Requirements:

- 3 to 5 years of experience as a Systems Engineer

- Great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions

- Good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc…

- Experience building and operating systems in the cloud, without a traditional corporate network perimeter

- Experience with iPaaS platforms and enterprise email deliverability are a plus

Benefits:

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews - great work is rewarded!

- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

- Flexible paid time off policy

- Paid Parental Leave Program

- 401k plan & match

- In-office bicycle storage

- Fun events for employees, friends, and family

## Skills

### Required
- Systems Engineering
- Identity & Access Management
- Compliance
- Enterprise Email Deliverability
- Cloud Computing
- Infrastructure-as-Code
- Automation
- AI Adoption
- Tines
- Workato

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7918638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)