# Senior Research Operations Program Manager

**Company**: Okta
**Location**: Toronto, Ontario, Canada
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $118,000-$162,000 CAD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/7977895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c28876f9-54c

## Description

As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically manage cross-functional teams' research needs. You will proactively build and manage the operations for a research beta program, collaborating with other cross-functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices.

In this role, you'll get to:

- Lead research operations and panel management for beta programming

- Work collaboratively across multiple teams to empower Okta staff to carry out impactful research

- Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects

- Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques

- Develop internal activities that help cultivate Okta's broader user research culture and community

- Help teams access relevant knowledge through reviews of past research

- Support cross-functional team members to analyze, share, and store their findings and insights

- Grow your colleagues' research skills and competencies through training workshops, presentations and documentation

- Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations

- Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers

- Ensure compliance with ethical research standards as well as privacy policies and regulations

- Contribute to the continuing improvement of our research systems, such as our participant panel and research repository

- Manage and maintain a database of existing and prospective research participants, proactively building out our panel of participants as needed

- Provide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projects

- Identify and manage potential risks, develop mitigation strategies, and resolve project challenges proactively

## Skills

### Required
- research operations
- program management
- cross-functional team management
- research documentation
- training and development
- primary research
- accessibility and inclusion
- ethical research standards
- project management methodologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/7977895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)