# Supervisor, HR Shared Service (Portuguese Fluent)

**Company**: Ford
**Location**: Naucalpan de Juarez, MEX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73238?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c275819a-bb4

## Description

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families.

The **Supervisor, HR Shared Services** provides support to employees and leaders across South American markets.

**Responsibilities**

### Team Leadership and Development

- Lead and develop the HR Shared Services team through clear priorities, coaching, feedback, and ongoing training to strengthen team capabilities and service quality.

- Foster an inclusive and collaborative environment while managing performance, workload, coverage, and team challenges fairly.

### Operations and Service Experience

- Oversee employee lifecycle processes, including onboarding, employee data changes, terminations, benefits, timekeeping, and system updates.

- Monitor service quality, accuracy, and timelines; resolve or escalate issues while protecting confidential information.

### Continuous Improvement, Standardization, and Global Alignment

- Use process reviews, performance metrics, and feedback to identify root causes, reduce inefficiencies, and improve service delivery.

- Lead simplification, standardization, and automation initiatives while documenting practices and aligning global standards with local requirements.

### Employee Support and Employee Relations

- Ensure employees and leaders receive clear, respectful, and needs-focused support.

- Guide the team in responding to questions about HR policies, programs, and processes.

### Regional Management and Global Collaboration

- Coordinate HR Shared Services across South American markets to deliver a consistent regional experience.

- Partner with regional and global teams to align processes, address local needs, resolve dependencies, and share best practices.

**Qualifications**

### Education

- Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field, or equivalent experience.

### Languages

- **Advanced or fluent Portuguese: required**, spoken and written.

- **Advanced or fluent English: required,** spoken and written.

### Knowledge and Tools

- Knowledge of employee lifecycle processes, HRIS, HR data administration, service metrics, data analysis, and reporting.

- Understanding of continuous improvement, standardization, project management, and automation or AI for service processes; willingness to develop these skills.

- Commitment to data privacy and responsible technology use, with knowledge of local employment requirements or the ability to partner with local specialists.

### Key Competencies

- Approachable leadership, employee development, clear communication, customer-service orientation, and empathy in multicultural environments.

- Sound judgment, critical thinking, root-cause analysis, conflict management, and appropriate risk escalation.

- Agility, integrity, confidentiality, and a continuous improvement mindset, with the ability to balance global standards and local needs.

**Work Mode & Location:** Ability to work in a **Hybrid** model, with the flexibility to work at **Global Technology and Business Center (GTBC)** in **Naucalpan, Mexico**.

## Skills

### Required
- HRIS
- HR data administration
- service metrics
- data analysis
- reporting
- continuous improvement
- standardization
- project management
- automation
- AI
- Portuguese
- English

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73238?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)