# Agentic Excellence Manager (P2C Strategy & Innovation)

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Agentic-Excellence-Manager_JR364680?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c2646c74-f3e

## Description

Salesforce is seeking an Agentic Excellence Manager (P2C Strategy & Innovation) to join a high-impact team accountable for driving strategic transformation, operational excellence, and AI innovation across Salesforce’s Prospect to Cash (P2C) ecosystem.

The ideal candidate will be a strategic transformation leader who can identify business problems, turn them into AI opportunities, rapidly validate solutions, and build the case for enterprise scale.

Responsibilities:

- Act as a trusted strategic advisor to VP/SVP leadership, bringing a fresh perspective to complex operational challenges, shaping multi-year transformation strategies, and recommending bold, practical paths from opportunity to execution.

- Analyze complex Prospect to Cash workflows to identify friction, simplify processes, define business requirements, and translate strategic priorities into actionable technical and operational solutions.

- Champion practical adoption of emerging AI technologies across the business, identifying high-value opportunities to apply Agentforce, generative AI, intelligent automation, and agentic workflows to augment human capability, improve productivity, and redesign how work gets done.

- Partner directly with GTM teams to uncover meaningful business problems and identify opportunities for AI-driven innovation.

- Help ensure AI capabilities are trusted, effective, and ready for enterprise use, establishing clear standards for quality, business relevance, responsible AI, and user experience.

- Lead structured experimentation to turn promising ideas into validated solutions, defining hypotheses and success measures, developing and testing prototypes with real users, capturing evidence and learning, and using data to determine whether an innovation should be iterated, stopped, or advanced into broader product and engineering development.

- Define how AI and transformation initiatives create measurable business value, establishing success metrics, quantifying improvements in productivity, growth, seller experience, or operational performance, and building evidence-based business cases.

- Build strong alignment across diverse teams and senior stakeholders, using compelling, data-driven storytelling to create clarity, navigate competing priorities, manage organizational risk, and drive decisions across complex matrixed environments.

- Bring structure, discipline, and repeatability to a fast-moving innovation environment, establishing effective operating rhythms, prioritization practices, decision frameworks, and performance measures.

Requirements:

- 5+ years of experience leading complex, cross-functional initiatives, business transformation, management consulting, or enterprise business analysis initiatives.

- Experience in Prospect to Cash (P2C) business processes, sales operations, enterprise quote-to-cash workflows, or complex enterprise system implementations.

- Hands-on experience using generative AI, agentic platforms, low-code/no-code tools, or AI-assisted development environments.

- Demonstrated ability to evaluate complex business models, map and simplify intricate process workflows, write actionable business requirements, and use data to solve operational friction.

- Active understanding of modern AI capabilities and a track record of applying or championing emerging tech to drive operational efficiency.

- Solution-oriented with an innate ability to navigate ambiguity, translate executive vision into structured frameworks, and build consensus among diverse stakeholders.

- Proven ability to define program goals/KPIs, leverage data to illustrate problem statements and business cases, and deliver measurable outcomes.

- Outstanding communication, storytelling, and relationship-building skills.

- Highly entrepreneurial, flexible, and innovative with a strong bias for action in a fast-paced environment.

Benefits:

- Support to find balance and be your best

- AI agents to accelerate your impact

- Inclusive recruitment process

- Disability Confident member

- Equal opportunity employer

## Skills

### Required
- AI
- transformation
- innovation
- strategy
- operations
- Salesforce
- Prospect to Cash
- generative AI
- agentic platforms
- low-code/no-code tools

### Nice to have
- Salesforce platform
- AI Tools (Claude CoWork, ClaudeCode, Cursor, Codex, Agentforce)
- PMP
- Agile/Scrum
- formal Business Analysis (e.g., CBAP) certifications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Agentic-Excellence-Manager_JR364680?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)