# Customs Brokerage Agent

**Company**: Expeditors
**Location**: Brisbane, CA
**Experience**: senior
**Job type**: full-time
**Salary**: $24.00 – $31.00
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000158541609-customs-brokerage-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customs-brokerage-agent-c23d4530-34b/

## Description

As a Customs Brokerage Agent at Expeditors, you will ensure the proper and timely movement and clearance of freight while providing exceptional customer service.

Key responsibilities include:

- Ensuring smooth and timely shipment process flow

- Accurate and timely data entry into the operational system

- Tracking and tracing shipments

- Providing proactive and clear communication to internal and external customers

- Ensuring accurate and timely client billing, including dispute resolution

- Understanding customer expectations to meet SOP and KPI requirements

- Ensuring compliance with company policies and external regulations

- Completing cross-training to support team coverage

- Professionally representing Expeditors to customers, service providers, and government agencies

Expectations include:

- Continually identifying areas to improve efficiency

- Embracing and adopting technology to optimize work completion

- Achieving 52 hours of training per year, including mandatory trainings

- Driving and developing customer relationships to exceed expectations

- Having a sense of urgency and being willing to offer solutions

The role requires knowledge of industry-specific qualifications, effective interpersonal skills, and good computer skills, including Excel, Word, and PowerPoint.

Technical skills required include:

- Strong understanding of software development principles

- Experience with automation platforms such as Power Automate

- Experience with Microsoft Copilot and M365 technologies

- Familiarity with data structures, APIs, integrations, and system architecture

- Basic understanding of AI, machine learning, LLMs, and prompt engineering

- Ability to troubleshoot technical issues independently

Business skills required include:

- Strong analytical and problem-solving abilities

- Ability to understand complex operational processes

- Experience translating business requirements into technical solutions

- Excellent communication and stakeholder management skills

Preferred qualifications include experience developing automations, leading cross-functional projects, and working in operations, logistics, finance, or enterprise shared services environments.

In terms of benefits, Expeditors offers:

- Paid Vacation

- Holidays

- Flexible Days

- Paid Sick Time

- 401(k) Retirement Savings Plan with employer match

- Employee Stock Purchase Plan (ESPP)

- Medical, Prescription Drug, Dental & Vision Coverage

- Health Savings Account (HSA)

- Life and Disability Insurance

- Paid Parental Leave

- Dependent Care Flexible Spending Account (DC FSA)

- Commuter Benefit

- Employee Assistance Program (EAP)

- Learning & Development Program

- Educational Assistance and Reimbursement

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## Skills

### Required
- Excel
- Word
- PowerPoint
- Power Automate
- Microsoft Copilot
- M365
- AI
- machine learning
- LLMs
- prompt engineering

### Nice to have
- automation platforms
- cross-functional projects
- operations
- logistics
- finance
- enterprise shared services environments

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000158541609-customs-brokerage-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)