# Customer Programs Manager, Customer Advisory Boards

**Company**: Anthropic
**Location**: San Francisco, CA | New York City, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $255,000-$320,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5189047008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c21777cd-f0b

## Description

### About the Role

This is a Customer Programs Manager position within the Enterprise Marketing department at Anthropic. The successful candidate will establish and lead the Customer Programs function, responsible for engaging with strategic customers.

### Responsibilities

- Build the Customer Programs function, defining the strategy, hiring the team, and establishing the operating model with PMM, Strategic Events, Solutions, ABM, and Sales leadership.

- Serve as the single accountable owner to the CCO and Sales leadership for Customer Advisory Boards and executive customer engagement.

- Own the governed strategic-account audience, maintaining a named list of executives and decision-makers across lighthouse accounts.

- Design and run the portfolio of high-touch customer programs, including CAB charter and membership, EBC intake and programming, early access customer selection and feedback loops, co-marketing fund deployment, and customer reference and speaker bench.

- Act as the voice of strategic customers inside Anthropic, bringing their priorities and feedback into Product, GTM, and leadership forums.

- Coordinate the asks made of top customers across the company to ensure intentional engagement.

- Own reporting on account coverage, engagement depth, and program-influenced expansion to Sales and Marketing leadership.

### Requirements

- 10+ years in B2B enterprise marketing, customer marketing, or executive programs, including 4+ years leading a team.

- Built or significantly scaled an executive customer programs function at a high-growth enterprise technology company.

- Demonstrated executive presence with Fortune 500 C-suite and VP-level customers.

- Experience designing programs from an audience-first model.

- Strong cross-functional operating skills.

- Comfort owning a number.

- Clear written and verbal communication.

### Salary

The annual compensation range for this role is $255,000-$320,000 USD.

### Logistics

- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.

- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.

- Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position.

- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.

- Visa sponsorship: We do sponsor visas!

### How to Apply

If you're interested in this role, please submit your application through our careers page.

### What We Offer

At Anthropic, we believe that the highest-impact AI research will be big science. We work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles.

## Skills

### Required
- Customer Programs Management
- Strategic Account Management
- Executive Presence
- Cross-Functional Operating Skills
- Program Design and Implementation

### Nice to have
- AI Research
- Machine Learning
- Data Science
- Cloud Computing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5189047008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)