# Senior Developer Support Engineer

**Company**: Okta
**Location**: Bengaluru, India
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/7770733
**Canonical**: https://yubhub.co/jobs/job_c20bf3f6-ff0

## Description

We are looking for a Senior Developer Support Engineer to join our team. As a Senior Developer Support Engineer, you will be responsible for supporting and maintaining customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.

Key responsibilities include:

- Operational management of Support tickets

- Building and maintaining excellent relationships with clients and achieving the highest level of customer satisfaction

- Taking end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution

- Exceeding customer expectations on response quality, timeliness of responses and overall customer experience

- Serving as internal and external point of contact on customer issues and ensuring they are resolved as expediently as possible

Requirements include:

- 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects

- Strong analytical and problem-solving skills

- Self-starter , able to come up to speed on complex, difficult concepts with minimal assistance

- Ability to quickly context-switch between multiple complex work streams

- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues

- Customer-obsessed attitude , a customer advocate, always going the extra mile

- Team player with solid communication and presentation skills

- Proactivity , identify opportunities and take preemptive action against potential problems

- Continuous growth , permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain Focus includes:

- Knowledge of software development fundamentals and common architectures

- Knowledge of HTTP, encryption, basic security concepts

- Understanding of authentication and authorization concepts

- Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.

- Proficient in at least one programming language; ideally JavaScript

## Skills

### Required
- software development
- technical support
- business or technical analyst
- HTTP
- encryption
- security concepts
- authentication
- authorization
- Oauth2
- OIDC
- SAML
- WS-FED
- LDAP
- Azure AD
- JavaScript