# Success Architect / Sr. Success Architect

**Company**: Salesforce
**Location**: Dublin, Ireland
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---England---Remote/Qualified-Success-Architect---Sr-Success-Architect--UK-I-_JR352243?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c2077b3d-c34

## Description

As a Success Architect / Sr. Success Architect on Qualified's Customer Success team (part of Salesforce), you'll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands-on with Piper , our AI SDR Agent , to transform how customers run sales and marketing.

Responsibilities:

- Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, typically within a 30–60 day go-live window

- Architect solutions that integrate Qualified with Salesforce, marketing automation platforms, and GTM systems, translating business goals into technical designs, conversational flows, and qualification logic

- Act as a trusted advisor across the customer lifecycle , running Strategic Business Reviews, driving renewal/expansion conversations, and using engagement and pipeline data to guide ongoing optimization

- Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform and improve outcomes for future implementations

Requirements:

- 5-7 years of experience (Success Architect) or 7-10+ years of Mid-Market/Enterprise software experience (Sr. Success Architect) in a customer-facing implementation, solutions consulting, or technical CSM role

- Fluent in English plus French, German, or Italian

- Working knowledge of Salesforce CRM and marketing automation systems, with comfort in web/scripting technologies like HTML, CSS, and JavaScript

- Degree or equivalent relevant experience required

Benefits:

- Unleash Your Potential: Our benefits and resources support you to find balance and be your best

- Limitless in all areas of your life

- AI agents accelerate your impact so you can do your best

## Skills

### Required
- Salesforce CRM
- marketing automation systems
- HTML
- CSS
- JavaScript
- French
- German
- Italian

### Nice to have
- Salesforce Admin certification
- AI-driven go-to-market or conversational marketing platforms
- fast-paced, high-growth software environment

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---England---Remote/Qualified-Success-Architect---Sr-Success-Architect--UK-I-_JR352243?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)