# Chargeback Specialist

**Company**: Weave
**Location**: Lehi, UT
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: Full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/weave/94f48106-a623-4eb1-93a9-f0597171075b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c2052628-f12

## Description

Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team. In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants.

This is a hybrid position (remote/in-office) reporting to the Payments Risk Manager.

**Responsibilities:**

- Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.

- Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.

- Own the timely submission of responses to maximize the success rate of assigned disputes.

- Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.

- Oversee the collection and return of disputed funds while maintaining accurate financial records.

- Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.

**Requirements:**

- Exceptional organization skills to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.

- Unwavering attention to detail to ensure all case reviews and evidence submissions are error-free.

- Strong communication skills, both written and verbal, to de-escalate situations with upset merchants and explain complex topics simply.

- Analytical mindset to investigate information and formulate effective solutions to problems.

- Eagerness to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.

**Nice to Have:**

- Salesforce knowledge, specifically creating cases and managing them.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria.

## Skills

### Required
- organization
- attention to detail
- communication
- analytical mindset
- problem-solving

### Nice to have
- Salesforce

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/weave/94f48106-a623-4eb1-93a9-f0597171075b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)