# Medical Information Contact Center Member

**Company**: IQVIA
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Tokyo-Japan/-_R1560361-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c1fa8c82-f2f

## Description

IQVIA's Medical Information department operates a contact center for pharmaceutical companies, handling inquiries from healthcare professionals and patients, collecting and reporting adverse event information, and managing quality.

The role involves:

- Responding to inquiries from medical institutions and the general public

- Collecting and reporting adverse event information via email and phone

- Reporting collected information to clients through a system

- Contributing to quality improvement, progress management, and problem-solving based on experience

The position requires:

- Experience working in a contact center or medical inquiry office in the pharmaceutical industry

- Ability to interact smoothly and professionally with medical professionals

- Business-level Japanese language skills

- English reading and writing skills (with a willingness to learn)

Preferred qualifications include:

- Experience creating document responses in DI (Drug Information) business

- Medical-related qualifications such as pharmacist or nurse, or experience as an MR

- Experience with revising package inserts or interview forms

The work arrangement is primarily remote, with occasional office visits required (at locations in Shinkawa or Shin-Osaka).

Working hours are standard (9:00-17:30) with expected overtime of 10-20 hours per month.

Benefits include a comprehensive welfare system, both legally mandated and IQVIA-specific, as well as paid vacation, summer leave, sick leave, and special leave.

## Skills

### Required
- Japanese
- English
- pharmaceutical industry knowledge
- medical communication skills

### Nice to have
- DI business experience
- medical-related qualifications
- package insert revision experience

---

Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Tokyo-Japan/-_R1560361-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)