# Senior Process Manager, Process Transformation

**Company**: Capital One
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $149,000 - $170,000
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Process-Manager--Process-Transformation_R1004411-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c1ed81b0-af7

## Description

We are seeking a Senior Process Manager to lead high-impact strategic transformation initiatives and manage a team of process improvement professionals. You will bridge the gap between high-level executive strategy and tactical execution, leveraging advanced process methodologies to drive efficiency, mitigate risk, and enhance client experiences.

**Responsibilities:**

- Lead and guide transformation teams driving efforts from initial scoping through implementation and handoff balancing structure with creativity to deliver meaningful, sustainable change.

- Direct, mentor, and develop a team of Process Associates and Managers, fostering a culture of continuous improvement, accountability, and professional growth.

- Evaluate and leverage cutting-edge technologies, advanced analytics, and AI-driven automation capabilities to modernize workflows, reimagine future-state processes, and accelerate organisational transformation.

- Identify opportunities to integrate AI-assisted workflows and generative AI tools to make existing process management structures faster, more automated, and audit-ready.

- Partner with executive leadership to define, prioritise, and execute the portfolio of process transformation initiatives aligned with broader organisational goals.

- Oversee complex, cross-functional end-to-end process redesigns utilising Lean, Six Sigma, and design thinking frameworks to drive measurable, sustainable business outcomes.

- Deliver compelling data-driven presentations, business cases, and strategic roadmaps to C-suite and executive stakeholders to influence decision-making and secure buy-in.

- Lead overarching change management strategies to ensure successful adoption and long-term sustainability of transformed processes across the enterprise.

- Establish performance metrics, key performance indicators (KPIs), and governance models to track, evaluate, and report the business impact of transformation portfolios.

- Prosci or equivalent Change Management certification.

**Requirements:**

- High School Diploma, GED, or equivalent certification.

- At least 5 years of experience in process improvement, business transformation, or management consulting.

- At least 5 years of experience managing projects and deliverables.

- At least 4 years of direct people management experience.

**Preferred Qualifications:**

- Bachelor’s Degree or Military Experience.

- Six Sigma Certification, Lean, Change Management or Agile certification.

- 6+ years of experience leading enterprise-level process transformation programs in financial services.

- 3+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake).

- 6+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word).

- 2+ years of experience implementing AI-driven automation, Large Language Models (LLMs), or digital transformation solutions within an enterprise environment.

**Salary Information:**

- The minimum and maximum full-time annual salaries for this role are:

Charlotte, NC: $149,000 - $170,000 McLean, VA: $163,900 - $187,100 Plano, TX: $149,000 - $170,000 Richmond, VA: $149,000 - $170,000

**Benefits:**

- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- Process Improvement
- Business Transformation
- Management Consulting
- Change Management
- Lean
- Six Sigma
- Design Thinking

### Nice to have
- Data Mining
- Analytical Software
- AI-driven Automation
- Large Language Models
- Digital Transformation Solutions

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Process-Manager--Process-Transformation_R1004411-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)