# ARC Support Engineer - L3 (Routing)

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/ARC-Support-Engineer---L3_1200100-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c1ccad15-d44

## Description

We are seeking an experienced ARC Support Engineer - L3 (Routing) to join our team at Hewlett Packard Enterprise, specifically within the Aruba division.

As an ARC Support Engineer - L3 (Routing), you will lead and drive troubleshooting on customer-reported issues related to Juniper Routing platforms (PTX, MX). Your responsibilities will include isolating product issues at the hardware/software level, replicating customer environments in a lab, and providing final fixes. You will also serve as a customer advocate for timely resolution of problems, gain in-depth knowledge of customer network profiles, and collaborate with internal teams to deliver focused support.

Key responsibilities:

- Lead and drive troubleshooting on customer-reported issues

- Isolate product issues at hardware/software level and replicate customer environments in a lab

- Provide final fixes and document communication among customers, engineering, and other stakeholders

- Serve as a customer advocate for timely resolution of problems

- Gain in-depth knowledge of customer network profiles and collaborate with internal teams

- Mentor newly hired support engineers and peers in technical areas of specialty

Primary skills required:

- Excellent customer handling and communication skills

- Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)

- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)

- Multicast protocols [IGMP, IGMP-snooping, PIM]

- MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS

Preferred skills:

- Advanced Multicast technologies- NG-MVPN, Draft Rosen

- Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN

- Perl/Python/Unix/Expect scripting

Requirements:

- Bachelor's degree in Electronics/Engineering or Computer Science (or equivalent) with a minimum of 10 years of experience in the Networking Industry

- 7+ years of extensive JUNOS experience or minimum 7+ years of experience in troubleshooting datacenter networks, enterprise core networks

- Platform knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)

- Preferred certifications: JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalents

## Skills

### Required
- Layer 3 - IP and related technologies
- IP routing protocols (BGP, OSPF, ISIS)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
- Multicast protocols [IGMP, IGMP-snooping, PIM]
- MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
- Juniper Routing platforms (PTX, MX)

### Nice to have
- Advanced Multicast technologies- NG-MVPN, Draft Rosen
- Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
- Perl/Python/Unix/Expect scripting

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/ARC-Support-Engineer---L3_1200100-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)