# Head of Operations Analytics

**Company**: Adyen
**Location**: Amsterdam
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/8053785?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c1cc3c4a-362

## Description

The future of Operations at Adyen is built on data-driven autonomy.

You'll lead an analytics and insights function of around 10 people: a Team Lead overseeing 1 Data Engineer and 4–5 technical analysts on Foundational Data Integrity, plus roughly 4 Business Analysts focused on Business Insights, reporting directly into you.

Responsibilities:

- Lead and evolve the team: Set a clear vision for how the team supports business performance, planning, and decision-making, and build a high-performing group that balances responsiveness with strategic focus.

- Partner with senior leaders: Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs.

- Own performance insight and business storytelling: Ensure the team delivers high-quality analysis that connects operational data to commercial and customer outcomes.

- Define metrics and improve decision quality: Establish robust KPI definitions, performance frameworks, and success measures.

- Build scalable insight capabilities: Improve the team's operating model, standards, and ways of working to efficiently manage ad hoc demand alongside recurring insight cycles.

What good looks like:

- Strategic Influence: Operations leaders rely on the team for judgment and decision support, not just for raw numbers.

- Actionable Reviews: Business reviews are sharper, simpler, and consistently result in clear leadership actions.

- Trusted Data: KPI definitions are clear, consistently used across the organization, and grounded in sound logic.

- AI Integration: Generative AI, automation, and conversation analytics tools are successfully leveraged to accelerate reporting mechanics.

Requirements:

- Leadership & Team Building: 5+ years of experience managing analytics teams in high-growth or transforming organizations.

- Stakeholder Credibility: A proven track record of influencing senior stakeholders and translating complex data into clear, persuasive business narratives.

- Operational Judgment: Strong commercial instincts with the ability to identify which metrics truly drive value and which are noise.

- Technical Literacy: Enough fluency in SQL, data modelling, and modern BI tooling to have a credible, detailed technical dialogue.

- Intellectual Rigor: The ability to challenge weak assumptions or misleading conclusions constructively and with authority.

- Change Management: Experience leading teams through shifts in operating models and raising performance standards.

## Skills

### Required
- SQL
- data modelling
- BI tooling
- leadership
- team building
- stakeholder management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/8053785?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)