# Consumer Care Advocate

**Company**: Sedgwick
**Salary**: $17.00
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-TX/Consumer-Care-Advocate_R77946?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c19259f3-78e

## Description

By joining Sedgwick, you'll be part of a team that supports, empowers, and celebrates your success every step of the way.

As a Consumer Care Advocate, you will provide high-quality service to both internal and external customers, delivering an easy and efficient customer experience for routine lost time.

**Responsibilities:**

- Process incoming calls, faxes, and voicemails from claimants, providers, clients, attorneys, etc., resolving their claims-related questions and issues in accordance with designed guidelines and policies.

- Communicate claims status and current claim activity with clients and appropriate medical contacts; respond to inquiries about jurisdiction- and claim-specific issues.

- Enter data into claims systems and ensure claim files are properly documented and claims coding is correct.

- Coordinate claimant address updates or changes with internal departments.

- Provide referrals to legal, utilization review, pharmacy, and Special Investigations Unit (SIU) as appropriate and coordinate independent medical examinations.

**Requirements:**

- High school diploma or GED required; associate's degree from an accredited college or university preferred.

- Two (2) years of administrative and/or customer service experience or equivalent combination of education and experience required.

- Excellent oral and written communication skills.

- PC literate, including Microsoft Office products.

- Strong investigation and organizational skills.

- Good interpersonal skills.

- Ability to work in a team environment.

**Benefits:**

- Comprehensive training program.

- Personalized support and coaching.

- Endless opportunities to grow.

- Benefits package that supports physical, mental, financial, and professional well-being.

The salary range for this role is $17.00 per hour.

## Skills

### Required
- Microsoft Office
- investigation
- organizational
- interpersonal
- communication

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-TX/Consumer-Care-Advocate_R77946?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)