# Front Office All-Rounder

**Company**: AccorHotel
**Location**: Mascot, NSW
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161220459-front-office-all-rounder-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-office-all-rounder-c17e0e53-4a2/

## Description

We are seeking a Full-Time Front Office All-Rounder to join our friendly and dynamic Front Office team at Pullman Sydney Airport.

In this varied role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.

Responsibilities:

- Deliver exceptional, personalised and engaging guest service in line with Pullman service standards

- Manage guest check-ins, check-outs and account enquiries using Opera PMS

- Assist with reservations, switchboard calls and general Front Office administration

- Respond to guest enquiries, requests and concerns positively and promptly

- Support concierge, reception and other Front Office duties as required

- Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience

- Maintain accurate guest records, handovers and daily Front Office documentation

- Promote hotel facilities, services and Accor loyalty programs

Qualifications:

- A genuine passion for hospitality and creating memorable guest experiences

- Previous Front Office, reception or customer service experience is preferred

- Experience using Opera, Fidelio or HOTSOS is highly regarded

- Strong communication, organisation and problem-solving skills

- A positive attitude with the ability to work effectively within a team

- Immaculate grooming and professional presentation

- Full Australian working rights

- Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays

Benefits:

- Work alongside experienced hospitality leaders

- Endless career opportunities across Accor's global network

- Discounted accommodation and Food & Beverage worldwide from day one

- Complimentary car parking and dry cleaning

- Annual Service Recognition and Accor Tenure Milestone celebrations

- Industry-leading leave policies

- Access to the Accor Employee Assistance Program

- Exclusive Accor partner benefits and discounts

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Opera PMS
- communication
- organisation
- problem-solving

### Nice to have
- Opera
- Fidelio
- HOTSOS

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161220459-front-office-all-rounder-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)