# Technical Support Specialist

**Company**: Visa
**Location**: Warsaw, Poland
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: zł109,550 - zł179,975
**Category**: IT
**Industry**: Technology

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Associate-Systems-Application-Analyst_REF089808W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c178dfae-5fc

## Description

We are seeking a Technical Support Specialist to join our team in Warsaw, Poland. As a Technical Support Specialist, you will provide support and advocacy for Visa clients, including financial institutions and vendors. You will be responsible for properly escalating incidents, proactively monitoring and resolving VOCC outages, and providing internal and external bridge stewardship.

**Responsibilities:**

- Support and advocate for Visa clients comprised of financial institutions and vendors

- Properly escalate incidents promptly per support guidelines and procedures

- Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques

- Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues

- Work simultaneously and independently on multiple platforms

- Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance

- Support scheduled changes

**Requirements:**

- Bachelor's degree, OR 3+ years of relevant work experience

- Basic Knowledge of networking

- Basic Understanding of message flow with the ability to gain an in-depth understanding

- Experienced in Python or any other programming languages, with a focus on scripting and process automation

- Exposure to Unix/ bash or shell scripting is an added advantage.

- Basic understanding of API monitoring/reading logs

- Exposure to ITIL standard ticket practices/Service Now experience a plus

- Basic Understanding of File transfer protocol

- Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.

- Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given.

- Experience with ISO 8583 or equivalent messaging protocol.

- Ability to work effectively as part of a team and individually (self-starter).

- Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.

- Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.

- Strong verbal and written communication skills.

- Takes ownership through to incident resolution.

- Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.

- Client focused ethos with the ability to interact across all management levels.

**What We Offer:**

- Estimated salary range: zł109,550 - zł179,975

- Comprehensive benefits package, including Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program

## Skills

### Required
- Python
- Unix
- bash
- shell scripting
- API monitoring
- log analysis
- Linux
- Splunk
- Grafana
- Prometheus
- ITIL
- Service Now
- File transfer protocol
- ISO 8583

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Associate-Systems-Application-Analyst_REF089808W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)