# Customer Success Manager (Bay Area, CA)

**Company**: WorkBoard
**Location**: Redwood City, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $100-140k annual salary
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/workboard/jobs/8671043002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c16f6d1b-1ac

## Description

We are seeking a Customer Success Manager to consult with clients on achieving their company's strategy and applying our solution to make alignment and accountability easy.

As a Customer Success Manager, you will form strategic advisor relationships with C-Level Executives and coach their teams to manage, communicate, and operationalize their results achievement.

Responsibilities:

- Construct and execute self-sustaining programs that alter the way global companies run their businesses and drive outcomes.

- Form deep, trusted relationships with Senior Executives and Program Teams.

- Train and enable customers to increase business results from the WorkBoard platform.

Requirements:

- 5-8 years of overall work experience with 3 years in Customer Success, Program Management, Consulting, or Professional Services.

- Experience working in a high-growth SaaS technology company.

- Comfortable working with AI tools and an AI-forward mindset.

- Experience with strategy execution and strategic portfolio management is a plus.

Within one month, you will:

- Be certified as a WorkBoard Expert and OKR Coach.

- Deep-dive with sales, customer success, and strategic services teams.

- Articulate the value, benefits, and relevance of our platform.

Within three months, you will:

- Lead customer success plans and Program Teams at client accounts.

- Measure, plan, optimize, and ensure program drives results achievement for customers.

- Build an active WorkBoard community.

Within six months, you will:

- Manage 10-15 client teams.

- Develop two-dozen champions for WorkBoard.

Benefits:

- Discretionary Time off & sick days

- Paid holidays

- Health insurance

- 401K with employer matching

- Quarterly All-Hands Meetings

## Skills

### Required
- Customer Success
- Program Management
- Consulting
- Professional Services
- Strategy Execution
- Strategic Portfolio Management
- AI tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/workboard/jobs/8671043002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)