# Enablement Manager, AI Agent

**Company**: Cresta
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cresta/jobs/5118062008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c15e10e6-4e5

## Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.

As the Enablement Manager, AI Agent, you’ll be responsible for enabling Cresta’s go-to-market teams to successfully position, sell, and deploy our AI Agent product with confidence and consistency.

## Responsibilities:

### AI Agent Product Enablement

- Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation

- Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas

### Sales Motion & Use-Case Enablement

- Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close

- Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments

### Content, Messaging & Narrative Development

- Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging

- Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions

### Enablement Measurement & Optimization

- Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators

- Use insights from deal reviews and field feedback to continuously improve enablement programs and content

## Qualifications We Value:

- 5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment

- Strong understanding of enterprise sales motions and experience enabling quota-carrying teams

- Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms

- Proven ability to translate sophisticated product capabilities into simple, compelling customer value

- Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions

- High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments

- Exceptional communication, facilitation, and storytelling skills

- Experience with enablement tools and conversation intelligence platforms (e.g., Gong)

- Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message

## Perks & Benefits:

- Comprehensive medical, dental, and vision coverage with plans to fit you and your family

- Flexible PTO to take the time you need, when you need it

- Paid parental leave for all new parents welcoming a new child

- Retirement savings plan to help you plan for the future

- Remote work setup budget to help you create a productive home office

- Monthly wellness and communication stipend to keep you connected and balanced

- In-office meal program and commuter benefits provided for onsite employees

## Skills

### Required
- AI
- ML
- Sales Enablement
- B2B SaaS
- Enterprise Sales

### Nice to have
- Gong
- MEDDICC
- Challenger
- Command of the Message

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cresta/jobs/5118062008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)