# Customer Issue Resolution Supervisor

**Company**: 3M
**Location**: PH, Taguig
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Supervisor_R01168490-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c150fe10-59d

## Description

At 3M, we're looking for an experienced Customer Issue Resolution Supervisor to lead operations supporting global B2B customers and business partners across international markets.

This role is for a leader who can connect day-to-day issue resolution to broader business impact. You'll help strengthen performance across the Order-to-Cash journey, improve root-cause management, and partner across functions to resolve complex customer and business challenges at scale.

**What You'll Experience in This Role**

As a Customer Issue Resolution Supervisor, you'll oversee issue resolution related to orders, pricing, billing, deliveries, returns, credits, disputes, escalations, and other Order-to-Cash processes.

You'll work closely with Supply Chain, Logistics, Finance, Sales, Customer Operations, and other business teams to remove barriers, improve resolution speed, prevent recurring issues, and deliver a stronger customer experience.

**What You'll Do**

- Supervise End-to-End CIR teams, including 1:1s, workload prioritization, and feedback.

- Manage team development, focusing on career growth and continued learning.

- Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments.

- Adapt techniques to solve complex problems and analyse team data for actionable directives.

- Set priorities, assign tasks, provide performance feedback, and lead change initiatives.

- Prepare and present regular reports on collections and dispute activities and performance.

- Lead projects, ensuring alignment with business strategies and meeting objectives and deadlines.

- Participate in corporate programs, comply with standards and policies, and uphold 3M's values and ethics.

- Train, mentor and evaluate the performance of the team.

- Develop and implement strategies to improve team performance and efficiency.

- Manage project timelines, resources, and deliverables to ensure successful outcomes.

**What You'll Bring**

- Bachelor's degree and Min 6 years' experience in finance, AR/collections or pricing.

- Minimum 3 years' experience in leadership position.

- Strong analytical, communication, and presentation skills with the ability to multi-task under time constraints.

- Ability to engage, influence, coach, develop others, and lead cross-functional teams.

**The Leadership Mindset We Value**

- You challenge the status quo and walk the talk with clarity, accountability, and consistency.

- You foster collaboration and a respectful workplace where teams solve problems across functions.

- You develop and harness talent while building teams that deliver strong results.

**Build a Career with Purpose at 3M**

You will be part of a team that values respect, collaboration, learning, recognition, and meaningful work.

## Skills

### Required
- analytical skills
- communication skills
- presentation skills
- leadership skills
- problem-solving skills

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Supervisor_R01168490-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)