# Customer Delivery Architect **Company**: Cisco **Location**: Mexico City **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Technology **Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/TAM-Customer-Delivery-Architect--ThousandEyes_2024428?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c1433e40-5ec ## Description As a Customer Delivery Architect, you are the pinnacle of technical and strategic leadership within our ThousandEyes TAM organization. This role is designed for our most experienced and impactful Sr TAM/Engineers who possess an unparalleled depth of technical expertise, a proven track record of driving strategic customer outcomes, and a passion for mentoring and elevating their peers. You will be instrumental in shaping the future of our TAM program, leading complex engagements, and acting as a critical bridge between our most strategic customers and Cisco's product and engineering teams. **Responsibilities:** - Lead the strategic engagement and architectural guidance for our most critical and complex ThousandEyes customers. - Drive transformative outcomes by aligning ThousandEyes capabilities with customer's long-term business objectives and network strategies. - Cultivate and expand executive-level relationships within customer organizations, serving as a trusted advisor on network observability, performance, and digital experience. - Influence customer architectural decisions and advocate for ThousandEyes best practices at the highest levels. - Act as a thought leader and subject matter expert for the entire TAM team. - Provide advanced technical mentorship, coaching, and guidance to fellow TAMs on complex customer scenarios, architectural challenges, and strategic account management. - Contribute significantly to the development and evolution of TAM methodologies, best practices, and internal knowledge sharing. - Serve as the ultimate escalation point for the most challenging technical and strategic issues impacting our top-tier customers. - Drive rapid resolution, proactive risk mitigation, and ensure transparent, executive-level communication across all stakeholders, both internal and external. - Function as a primary technical voice of the customer for Product Management and Engineering. - Proactively identify product gaps, advocate for critical feature enhancements, and drive the resolution of systemic issues that impact the broader ThousandEyes customer base. - Drive the deepest levels of ThousandEyes adoption and ensure optimal, high-availability deployment configurations within the most demanding customer environments. - Develop and disseminate advanced architectural patterns and operational best practices for the platform. - Continuously monitor industry trends, competitive landscapes, and emerging technologies in network observability and digital experience. - Translate these insights into actionable strategies for ThousandEyes product evolution and customer engagement. - Expertly manage multiple concurrent, high-impact projects and strategic programs that span across customer accounts, internal teams, and product initiatives. - Collaborate closely with Sales, Engineering, and other cross-functional teams to identify and capitalize on new business opportunities, influence strategic account planning, and ensure a unified approach to customer success. - Proactively anticipate and lead the creation of advanced technical documentation, playbooks, and training modules for the TAM team, enhancing collective expertise and delivery consistency. - Play a pivotal role in the technical interviewing, assessment, and advanced onboarding of new TAMs, ensuring a high bar for technical excellence and cultural fit. **Minimum Qualifications:** - Bachelor’s degree with 12+ years of related experience, Master’s degree and 6+ years of related experience or PhD with 5+ years of related work experience. - Experience designing Cisco ThousandEyes solutions from planning to implementation. - Experience designing, implementing, or troubleshooting enterprise or service provider networks using routing protocols such as BGP, OSPF, or EIGRP, and networking technologies such as MPLS, SD-WAN, or QoS. - Experience deploying, administering, or troubleshooting network infrastructure or applications in at least one public cloud environment (AWS, Azure, or GCP) or hybrid cloud architecture. **Preferred Qualifications:** - Experience managing complex technical escalations involving enterprise customers and coordinating issue resolution with cross-functional teams, including Engineering, Product Management, or Technical Support. - Experience turning customer business goals into a written technical plan with expected results, risks, and ways to measure customer use. - Experience designing or guiding solutions that use artificial intelligence or machine learning, including how data is handled and reviewed for responsible use. - Experience using customer usage or product performance data to identify changes that improve reliability or efficiency. - Experience mentoring technical colleagues or creating training materials used by a team. - Experience coordinating delivery with teams in more than one region or business area. - Experience sharing technical practices through a customer presentation, team session, or industry event. **Benefits:** - Competitive salary - Opportunities for growth and professional development - Collaborative and dynamic work environment ## Skills ### Required - Cisco ThousandEyes - networking technologies - cloud computing - network observability - digital experience ### Nice to have - artificial intelligence - machine learning - data analysis - technical leadership - strategic account management --- Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/TAM-Customer-Delivery-Architect--ThousandEyes_2024428?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)