# Intensive Case Management Caseworker **Company**: International Rescue Committee (IRC) **Location**: Tucson, AZ **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $23.50/hour **Category**: Social Care **Industry**: Non-Profit **Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Tucson-AZ-USA/Intensive-Case-Management-Caseworker_JR00005746?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c101d62d-297 ## Description The Intensive Case Management Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). **Major Responsibilities:** - Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. - Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program. - Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed. - Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments. - Conduct community outreach and maintain a strong network of service providers that meet client needs. - Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level. - Respond to client crises, with guidance from supervisor as needed. - Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. - Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). - Attend relevant trainings and meetings at the local and national level. - May train and lead the activities of volunteers and interns. - Other duties as assigned. **Requirements:** - Undergraduate degree in Social Work or similar field strongly preferred; comparable related work experience may be substituted. - 2+ years of case management experience in a social services environment. - Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). - Strong organizational skills and detail-oriented. - Public Speaking and/or presentation experience preferred. - Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment. - Ability and willingness to drive 15 passenger van. - Strong attention to detail with the ability to prioritize and manage time effectively. - Problem solver capable of working well independently and as a part of a team. - Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. **Benefits:** - Competitive salary ($23.50/hour) - Comprehensive and competitive benefits package, including: + 10 paid sick leave + 10 U.S. holidays + 20-25 generous paid time off based on role and tenure + Medical insurance starting at $163/month + Dental starting at $6.50/month + Vision starting at $5/month + Flexible spending accounts (healthcare, dependent care, and commuter) + 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting) + Disability and life insurance + Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families ## Skills ### Required - Microsoft Office - case management - communication - teamwork - problem-solving - time management - attention to detail ### Nice to have - public speaking - presentation - bilingual ability - Spanish - Dari - Swahili --- Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Tucson-AZ-USA/Intensive-Case-Management-Caseworker_JR00005746?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)