# Legal Operations Team Lead

**Company**: Stripe
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8111799?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c0fb656d-f89

## Description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

You will manage a team of Associates. You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise.

## Responsibilities

- Ongoing management of the operational performance of your team to deliver KPIs

- Manage capacity and scheduling, dividing and assigning work between team members

- Ensuring your team has all the skills and resources needed to be successful in their role

- Setting clear goals and expectations for individual and team performance

- Foster a culture of continuous improvement to refine team processes and procedures

- Support recruitment and hiring initiatives

- Coach and mentor individuals for career progression via structured career development conversations

- Provide continuous performance feedback and facilitate periodic formal performance reviews

- Drive and own initiatives that make the team a warm and welcoming place to work

- Implement process improvements that enhance team productivity, reduce manual effort, and improve user experience

## Minimum requirements

- 3+ years experience leading operations teams

- Excellent interpersonal and communications skills

- Exemplary planning and time management skills

- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results

- Previous experience mentoring others and are able to constructively provide feedback to others

- Ability to motivate the team and keep them engaged in an otherwise structured process

- Proven ability to be subject matter experts in the relevant line of business

- Previous experience in a team lead or people management role

- Prior experience in customer service or internal/external user-facing operations

## Preferred qualifications

- Uses data to set priorities, track progress, and spot trends before they become problems. Comfortable building or maintaining dashboards and interpreting operational metrics

- Brings numbers into conversations naturally and grounding decisions in evidence and making tradeoffs visible, not just reporting what the data says

## Skills

### Required
- operations management
- team leadership
- communication
- planning
- mentoring
- feedback
- process improvement

### Nice to have
- data analysis
- dashboard building
- operational metrics
- decision making

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8111799?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)