# Repairs Program Lead - Data Center Operations

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $320,000-$405,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5399160008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c0e45bdb-428

## Description

## Job Overview

As a Repairs Lead within the Data Center Infrastructure organisation, you will define and manage the end-to-end hardware repair program across Anthropic's growing fleet of data centres.

## Responsibilities Include:

- Define the global repair strategy including repair SLAs, prioritisation rules, escalation paths, and reporting methods, and drive standardisation across all sites.

- Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop.

- Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them.

- Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback.

- Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and asset management, so that parts availability never gates repair SLAs.

- Analyse failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners.

- Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions.

- Communicate repair constraints, risks, and fleet availability impact to engineering and leadership.

## Requirements:

- Have 8+ years of experience in data centre operations as a manager, technical lead or related role, including accountability for production availability.

- Can demonstrate a proven track record running break-fix programs at a large scale across multiple sites.

- Have managed vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews, and corrective action.

- Possess hands-on technical depth in server, network, and rack-level hardware, enough to independently verify repair quality and audit vendor claims.

- Have built or substantially improved operational processes.

- Are comfortable working with ticket, telemetry, and inventory data to drive decisions.

- Possess a bachelor's degree in relevant domain or equivalent practical experience.

## Nice to Have:

- Experience with GPU/accelerator or high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repair.

- Experience managing RMA and warranty programs with hyperscale OEMs/ODMs, including failure analysis and supplier quality engagement.

- Experience with spares planning, reverse logistics, or depot repair at data centre scale.

- Experience delivering repair outcomes inside partner-operated or colocation sites where on-the-floor operations are staffed via third parties.

- Familiarity with optics and high-speed interconnect failures.

## Compensation:

The annual compensation range for this role is $320,000-$405,000 USD.

## Skills

### Required
- data centre operations
- hardware repair
- SLA management
- vendor management
- technical leadership

### Nice to have
- GPU/accelerator
- high-density liquid-cooled infrastructure
- RMA and warranty programs
- spares planning
- reverse logistics
- depot repair

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5399160008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)