# Technical Support Engineer 2

**Company**: Twilio
**Location**: Remote - Colombia
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7943272?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c0dcfd39-3cc

## Description

As a Technical Support Engineer 2 at Twilio, you will play a key role in supporting our customers' use of the Twilio platform, helping them get the best experience from Twilio's products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio's APIs and SDKs.

In this role, you'll:

- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.

- Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel.

- Identify adoption and upsell opportunities for customers and make the appropriate connections.

- Develops knowledge on multiple specialty areas.

You will work closely with the Twilio Product and Engineering teams to identify and resolve customer issues, and provide feedback to improve our products and services.

We are looking for someone who is passionate about delivering exceptional customer experiences, has strong technical skills, and is able to communicate complex technical issues to both technical and non-technical audiences.

This role will be remote, and based in Colombia. Travel is anticipated to be approximately 5% to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

## Skills

### Required
- Full-Stack Javascript Knowledge
- APIs
- HTTP Protocol
- RESTful services
- SQL
- Troubleshooting network connectivity issues
- TCP/UDP
- SSL/TLS
- SIP
- VoIP
- IP telephony issues
- Communicating complex technical issues to both technical and non-technical audiences

### Nice to have
- Serverless (Lambda)
- React.js
- Support Expertise with both native and mobile applications
- Understanding of WebRTC
- Experience with Twilio APIs, SDKs, or related cloud communications platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7943272?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)