# Application Support & Testing Specialist

**Company**: Xplor
**Location**: Melbourne, VIC
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $85,000AUD + Super
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Xplor/744000155662359-application-support-testing-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c0c93185-f29

## Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.

Join our Education Vertical as an Application Support & Testing Specialist in Melbourne to make a real impact every day. Reporting to the Application Support Team Lead, this role will join a team of ICT support professionals responsible for investigating, diagnosing, testing and resolving software and application support issues.

As an Application Support & Testing Specialist, you will provide technical application support for software users and internal teams, while meeting agreed service level agreements for the investigation, testing and resolution of support tickets.

Responsibilities:

- Investigate, diagnose, test and resolve escalated application support cases within agreed SLAs.

- Analyse application errors, data issues and system behaviour using SQL, logs, support tools and available technical documentation.

- Use SQL, application logs, support tools and technical documentation to diagnose software faults, data issues, system errors and application performance concerns.

- Reproduce reported issues in test or support environments and document findings for escalation to product, development or engineering teams.

- Prepare and execute support testing activities, including test cases, regression checks and validation of configuration changes, system updates and software fixes before ticket closure.

- Perform testing of fixes, configuration changes and system updates to confirm issues have been resolved before closure.

- Document root causes, workarounds and resolutions for recurring software and application issues.

- Develop and maintain support procedures, knowledge base articles, troubleshooting guides and internal technical resources.

- Liaise with product, development, implementation and customer success teams to resolve complex technical support matters.

- Analyse ticket trends, recurring issues and system support data to identify opportunities to reduce resolution times, improve SLAs and enhance application support processes.

- Maintain high standards of technical support and customer satisfaction.

What we offer:

- Hybrid and flexible working model

- Salary of $85,000AUD + Super

- 12 weeks Gender Neutral Paid Parental Leave

- #GiveBackDays/Commitment to social impact

- Unlimited access to LinkedIn Learning

- Ongoing dedication to Diversity & Inclusion initiatives

- Health & Life Insurance

- Access to free mental health support

- Flexible working arrangements

## Skills

### Required
- SQL
- Microsoft Excel
- data management
- Information Technology
- Computer Science
- Software Engineering
- Information Systems

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Xplor/744000155662359-application-support-testing-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)