# IT Support Engineer

**Company**: Stripe
**Location**: New York
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8265151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c09afdba-726

## Description

## Job Overview

We are seeking a Tier 1 Support Engineer to join the AMER CorpTech Services team at Stripe. As an IT Support Engineer, you will provide in-person, thoughtful, and individualized support for all Stripes. You will be responsible for delivering technical assistance and support related to computer systems, hardware, and software.

## Responsibilities

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

- Respond to queries via in-person, email, Slack, or ticketing system.

- Offer in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.

- Guide customers through problem-solving processes and follow up to ensure issues have been resolved.

- Run diagnostic programs to resolve problems and troubleshoot IT scripts, systems, or automation.

- Support and maintain critical SaaS tools such as Google Workspace, Slack, Zoom, JIRA, Confluence, etc.

- Troubleshoot Stripe-provided hardware including macOS, Chrome OS, iOS, and peripherals.

- Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades.

- Assist with new hire onboarding and training curriculum.

- Update and maintain detailed external and internal IT documentation.

- Onboard and support third-party vendors and/or contractors.

- Contribute to shared global IT off-boarding tasks and responsibilities.

- Maintain and provide technical assistance with all office technology including printers, Zoom Rooms, room schedulers, and more.

- Own IT asset management and ensure accurate and actionable records are kept of required equipment.

- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.

- Create and update technology documentation for internal IT teams and for Stripe employees.

## Requirements

- Possess 2+ years of experience in IT HelpDesk experience.

- Strong working knowledge of Apple systems and software.

- Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.

- Strong working knowledge of Atlassian systems (JIRA and Confluence).

- Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).

- Working knowledge of imaging/endpoint management tools (DEP, FleetDM).

- Ability to independently manage and prioritize workload and projects.

- Outstanding interpersonal and communication skills.

- Empathetic, humble, and strong focus on customer service.

## Skills

### Required
- Apple systems
- Google Workspace
- Slack
- Zoom
- JIRA
- Confluence
- Atlassian systems
- Script execution
- Troubleshooting
- Ruby
- Bash
- Python
- DEP
- FleetDM

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8265151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)