# COORDENADOR (A) DE RECEPÇÃO

**Company**: Accor
**Location**: Goiânia, GO
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000158402939--coordenador-a-de-recepcao?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c096674e-a31

## Description

We are seeking a Reception Coordinator to join our team at ibis Styles Goiânia Marista, a hotel located in the heart of Goiânia, Brazil.

As a Reception Coordinator, you will be responsible for coordinating and monitoring the activities of the Reception team, ensuring quality and excellence in guest service.

Key responsibilities include:

- Coordinating and monitoring the Reception team's activities to ensure quality and excellence in guest service

- Organising and distributing tasks to the team to ensure smooth operation and adherence to routines

- Overseeing check-in and check-out processes to ensure efficiency, accuracy, and courtesy

- Monitoring hotel occupancy, room availability, and unit status, maintaining alignment with the Housekeeping team

- Handling guest requests, questions, and complaints, providing prompt and effective solutions

- Invoicing groups and verifying tax note issuance

- Managing reservation processes, changes, and special requests

- Analysing accounts, entries, and billing procedures to ensure accuracy and compliance

- Ensuring effective communication between shifts and continuity of operations

- Monitoring operational indicators and guest satisfaction results to identify improvement opportunities

- Supporting team training, integration, and development, reinforcing hospitality standards and professional presentation

- Maintaining security procedures, guest confidentiality, and data protection

- Promoting a culture of excellence in service, anticipating guest needs and contributing to a welcoming experience

Requirements:

- Previous experience in Reception or similar roles, preferably in leadership or supervision positions

- Knowledge of check-in, check-out, reservation, billing, and guest service processes

- Advanced English language skills, with ability to communicate with international guests; other languages an advantage

- Familiarity with hotel systems, preferably Opera Cloud

- Leadership, organisational, and performance monitoring skills

- Excellent communication, interpersonal, and problem-solving skills

- Proactive, result-oriented, and focused on quality and guest satisfaction

- Availability to work varied shifts, including weekends and holidays

Benefits:

- Medical insurance

- Dental insurance (by adhesion)

- Transportation voucher

- Life insurance

- Meal ticket

- Profit-sharing programme (PPR)

- Private pension plan (PAP)

- Pharmacy reimbursement (50% of medical expenses)

- Heartist tariff (discount for employees to stay at Accor hotels)

## Skills

### Required
- English
- Opera Cloud
- leadership
- organisational
- communication
- problem-solving

### Nice to have
- other languages

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