# Senior Operations Manager, Luxe Vetting

**Company**: Airbnb
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $132,000-$155,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8279065?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c08cf8b8-e70

## Description

Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end , building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets.

Responsibilities:

- Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.

- Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.

- Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.

- Manage program budgets and vendor relationships, including selecting external partners as needed.

- Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.

- Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.

- Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.

Requirements:

- 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.

- Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.

- Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL).

- Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues.

- Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives.

- Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.

- Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.

- Excellent organizational skills with high attention to detail and quality.

Benefits:

- The base pay range is $132,000-$155,000 USD.

- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

## Skills

### Required
- program management
- operations management
- sales operations
- supply chain operations
- analytical skills
- problem-solving skills
- SQL
- Salesforce

### Nice to have
- advanced data analytics skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8279065?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)