# Contract Commercial Support Specialist **Company**: S&P Global Energy **Location**: Islamabad, PK **Experience**: entry **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Islamabad-PK/Specialist--Commercial-Contract-Support--AMER-Shift----9-Month-Contract_330292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c08b209b-5ec ## Description The Contract Commercial Support Specialist supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the Team Manager and Senior Specialist. This role is responsible for accurate contract data entry into CPQ, managing global orders,including new, amended, and renewal contracts,and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment. By monitoring escalations and collaborating with Sales and other departments, the Specialist helps resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs while supporting compliance with pricing and legal standards. Through diligent documentation and process execution, the Specialist helps maintain high standards of contract management, supports audit readiness, and contributes to ongoing improvements in team workflows. This position plays an important role in ensuring operational accuracy, timely order processing, and effective communication within the department. **Responsibilities and Impact:** - Perform contract data entry into CPQ deals. - Manage all global orders, including new orders, amendments, and renewals, with an emphasis on Global Majors, Strategic Customers, Large Regional Customers, and highly complex orders requiring resolution. - Track the status of cases to ensure smooth transaction processing from deal creation through fulfillment and invoicing. - Monitor escalations from various stakeholders, including Sales, Client Services, and other teams. Gather responses and clarifications from all relevant teams to ensure prompt case resolution. - Assist Sales with client inquiries regarding products, billing, account and contract status, address changes, cancellation requests, rebill requests, and other related matters. - Provide a high level of contract management support to the sales organization. Regularly attend BPM meetings and report deal and case statuses for key accounts both verbally and in writing, as needed. - Ensure 100% adherence to the CPQ ecosystem and all service procedures that provide business partners with comprehensive, actionable, and solution-oriented metrics. - Meet or exceed business SLAs and process requirements through effective prioritization, timely issue resolution, and adherence to established guidelines. - Collaborate across the S&P Global Energy organization to resolve sales contract management issues in a timely manner. - Contribute to the review, enhancement, and updating of departmental processes and workflows. - Document all activities, communications, and case management progress within CPQ. - Provide information and documentation as required for audits. **What We're Looking For:** - Bachelor's degree in Finance, Accounting, Business, or related field. - Proven experience in contract management and order processing - Demonstrated proficiency in accurate data entry within CPQ systems or similar platforms - Excellent English communication skills, both written and spoken - Strong analytical skills with ability to track case statuses and ensure smooth transaction processing - Established ability to work effectively across multiple departments and team. **Skills:** - Operational Management - Performance Improvement - Data Entry Proficiency - Order Management - Case Tracking and Resolution - Communication Skills - Problem-Solving - Attention to Detail - Adherence to Procedures - Collaboration Skills - Audit Preparedness - Adaptability **Work Requirements:** - Primary working hours: 10:00 AM – 7:00 PM ET / 7:00 PM – 4:00 AM PK Time - Flexible schedule availability to meet critical deadlines - Occasional travel may be required - Occasional work on regional holidays may be required **Benefits:** - Health & Wellness: Health care coverage designed for the mind and body. - Flexible Downtime: Generous time off helps keep you energized for your time on. - Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. - Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. - Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. - Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference. ## Skills ### Required - Operational Management - Data Entry Proficiency - Order Management - Case Tracking and Resolution - Communication Skills - Problem-Solving - Attention to Detail - Adherence to Procedures - Collaboration Skills - Audit Preparedness - Adaptability --- Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Islamabad-PK/Specialist--Commercial-Contract-Support--AMER-Shift----9-Month-Contract_330292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)