# Quality Analyst (Korean) - Internal Job Posting

**Company**: Keywords Studios
**Location**: Seoul
**Work arrangement**: remote
**Experience**: mid
**Job type**: Contract
**Category**: Operations
**Industry**: Gaming
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/1AEE080D19?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c0784e3b-9fd

## Description

We are looking for a Quality Analyst (Korean) to join our Player Engagement team, which provides technical support, community management, and trust & safety services for AAA and Indie studios in the gaming industry.

**Role Overview** Supports Operations in enhancing its Quality of Service through providing independent and objective transaction monitoring to consistently deliver excellent customer experience and best in class service of tasks performed by representatives.

**Specific Responsibilities**

- Transaction Monitoring: Monitors and audits transactions performed by representatives against internal and/or external customer experience expectations.

- Ensures that transaction monitoring goals of the Company are met.

- Ensures that work outputs are in compliance with Client quality transaction monitoring guidelines.

- Quality data Scrubbing and Root Cause Analysis: Reviews and analyzes data on results and highlights areas for improving customer experience.

- Performs further deep dive of other relevant data when necessary.

- Calibration: Calibrates with internal Process and Security Auditors, Trainers, Team Supervisors, and external counterparts.

- Provides actionable recommendations to Operations through analyses and reporting of QC Audit Data.

**Requirements**

- Native level Korean & Business English level language skills.

- Minimum of 1 year experience in a high functioning quality organization within a contact center industry.

- Total of 2 years work experience in a contact center industry.

**Nice to Have**

- Working knowledge of six sigma, LEAN, COPC, and TQM methodologies.

- Proficient in the use of excel or googlesheets.

- Experience in using QA tools.

- Analytical skills, problem-solving and decision-making skills.

- Excellent oral and written communication skills.

- Adaptive to changing work schedules.

**Benefits**

- 4 National Insurances

- Group Health Insurance

- Annual leave

- Paid Sick Leave

- Paid Marriage Leave

- Seasonal Gift Bonus

- Employee Assistance Program

**Working Hours**

- Shift Schedule: 09:00 - 18:00 KST, 10:00 - 19:00 KST, 13:00 - 22:00 KST.

- 5 days a week.

## Skills

### Required
- Korean
- Business English
- Transaction Monitoring
- Quality Analysis
- Communication

### Nice to have
- Six Sigma
- LEAN
- COPC
- TQM
- Excel
- Google Sheets
- QA Tools

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/1AEE080D19?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)