# HP LaserJet - Technical Support Representative

**Company**: HP Inc.
**Location**: Flint & Saginaw, MI
**Experience**: mid
**Job type**: full-time
**Salary**: $24 to $32 per hour
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Michigan-United-States-of-America/HP-LaserJet---Technical-Support-Representative_3169452-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c066dc31-8f4

## Description

HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks supporting customers throughout Eastern Michigan.

The role involves maintaining high-level customer satisfaction, handling customer-relations problems, providing software service, and responding to service, product, technical, and customer-relations questions.

Responsibilities:

- Maintain high-level customer satisfaction by clarifying customer needs and ensuring they are met

- Handle customer-relations problems promptly and appropriately, escalate issues according to established procedures

- Provide software service, post-sales or service delivery support for local accounts on standard systems

- Respond to service, product, technical, and customer-relations questions

Education and Experience Required:

- Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience

Knowledge and Skills:

- Knowledge & experience supporting HP LaserJet, DesignJet & PC products

- Thorough knowledge of organization and policies

- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills

- Ability to build and maintain ongoing relationships with customers, peers and support partners

- Ability to perform while under high-pressure situations

- 50% travel required

The pay range for this position is $24 to $32 per hour (applies to US candidates only).

Benefits:

- Health insurance

- Dental insurance

- Vision insurance

- Long-term/short-term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days paid time off

## Skills

### Required
- HP LaserJet
- DesignJet
- PC products
- customer service
- problem-solving

### Nice to have
- repairing PCs

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Michigan-United-States-of-America/HP-LaserJet---Technical-Support-Representative_3169452-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)